Business Process Change, 3/e : A Business Process Management Guide for Managers and Process Professionals (Paperback)

Business Process Change, 3^rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

• How to develop business models and business process architecture
• How to integrate decision management models and business rules
• New material on service processes and on dynamic case management
• Learn to integrate various approaches in a broad business process management approach

• Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
• Learn how all the different process elements fit together in this best first book on business process, now completely updated
• Tailor the presented methodology, which is based on best practices, to your organization's specific needs
• Understand the human aspects of process redesign
• Benefit from all new detailed case studies showing how these methods are implemented

《業務流程變革》第三版提供了對業務流程變革領域的平衡觀點。暢銷作家保羅·哈蒙（Paul Harmon）為成功的業務流程改進的各個方面和階段提供了概念、方法和案例。本版新增了關於業務模型和業務流程架構開發、整合決策管理模型和業務規則、服務流程和動態案例管理以及在廣泛的業務流程管理方法中整合各種方法的新材料。

本版新增內容包括：
- 如何開發業務模型和業務流程架構
- 如何整合決策管理模型和業務規則
- 關於服務流程和動態案例管理的新材料
- 學習在廣泛的業務流程管理方法中整合各種方法

詳細修訂和更新內容包括業務流程管理系統以及流程重新設計和六西格瑪的整合。這本關於業務流程的首選書籍完全更新，讓您了解所有不同的流程元素如何相互配合。根據最佳實踐，將所提供的方法融入到您組織的特定需求中。了解流程重新設計的人文因素，並從全新的詳細案例研究中受益，展示了這些方法的實施方式。