Usability in Government Systems: User Experience Design for Citizens and Public Servants (Paperback)

Elizabeth Buie, Dianne Murray

  • 出版商: Morgan Kaufmann
  • 出版日期: 2012-05-21
  • 定價: $2,100
  • 售價: 8.5$1,785
  • 語言: 英文
  • 頁數: 440
  • 裝訂: Paperback
  • ISBN: 0123910633
  • ISBN-13: 9780123910639
  • 相關分類: 使用者經驗 UX
  • 立即出貨 (庫存 < 4)

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商品描述

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers.

Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.

  • Covers both public-facing systems and internal systems run by governments
  • Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications
  • Provides practical material that allows you to take the information and immediately use it to make a difference in your projects

商品描述(中文翻譯)

作為一位與政府合作的可用性專家或互動設計師,或者是參與系統開發的政府或承包商專業人士,您需要這本書。編輯Elizabeth Buie和Dianne Murray匯集了30多位專家,為可用性專家、政府科技專業人員和管理人員提供實用建議。

與內部和外部政府系統合作是一項獨特且困難的任務,因為外部系統的受眾規模巨大(整個國家的人口,有時甚至更多),並且需要在保護公民隱私的同時實現政府透明度。本書涵蓋了開放政府、簡明語言、可訪問性、生物識別、服務設計、內部與外部系統以及跨文化問題等各個方面。

本書包括公眾面向系統和政府內部運行的系統,詳細介紹了特定於政府網站、內部網絡、複雜系統和應用程序的可用性和用戶體驗方法。提供實用材料,讓您能夠立即將信息應用於項目中,並產生實質影響。