Mastering ServiceNow - Second Edition

Martin Wood

  • 出版商: Packt Publishing
  • 出版日期: 2016-10-27
  • 售價: $2,200
  • 貴賓價: 9.5$2,090
  • 語言: 英文
  • 頁數: 656
  • 裝訂: Paperback
  • ISBN: 1786465957
  • ISBN-13: 9781786465955
  • 立即出貨 (庫存=1)

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商品描述

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

About This Book

  • Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform,
  • Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up
  • Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface

Who This Book Is For

This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company.

What You Will Learn

  • Build custom scoped applications that access the full ServiceNow API
  • Build a modern, responsive self-service interface with Service Portal
  • Design feature-rich, responsive, automated workflow systems
  • Design powerful data-driven applications
  • Control information flow and apply business logic with Business Rules
  • Write efficient and effective client-side JavaScript
  • Learn how to authenticate and secure Web Services
  • Integrate and exchange data with people and systems
  • Create and secure your systems with proper access control

In Detail

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.

The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal.

By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.

Style and approach

Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

商品描述(中文翻譯)

發揮 ServiceNow 的全部潛力,從基礎到高級功能,這本實用的專家指南將為 Helsinki 版本進行全面修訂。

關於本書:
- 通過深入了解平台的強大功能,為您的 ServiceNow Helsinki 實施提供強大的啟動。
- 通過擴展的綜合示例進行實踐,從頭開始創建功能豐富、安全且自動化的應用程序。
- 通過與 REST Web 服務集成並構建自定義的 Service Portal 介面,與整個組織互動。

本書適合對 ServiceNow 有深入了解並希望更好地掌握 ServiceNow 及其架構的高級系統管理員和開發人員。本書假設您對 ServiceNow 是新手,但對互聯網和計算技術(如 HTML、JSON、REST 和數據庫系統)有良好的基礎。讀者應該對 JavaScript 特別熟悉,並且熱衷於擴展和修改平台。通過本書,他們將能夠為自己的公司開發新的應用程序。

您將學到什麼:
- 構建可以訪問完整 ServiceNow API 的自定義作用域應用程序。
- 使用 Service Portal 構建現代、響應式的自助界面。
- 設計功能豐富、響應式、自動化的工作流系統。
- 設計強大的數據驅動應用程序。
- 通過業務規則控制信息流並應用業務邏輯。
- 編寫高效且有效的客戶端 JavaScript。
- 學習如何驗證和保護 Web 服務。
- 與人和系統集成和交換數據。
- 通過適當的訪問控制創建和保護您的系統。

詳細內容:
ServiceNow 是一個提供基於工作流表單的 SaaS 應用程序。它是創建企業級應用程序的理想平台,使請求者和履行者能夠更好地看到和訪問流程。基於 ServiceNow 的應用程序通常通過提供更好的工作方式來取代電子郵件。

本書從頭開始介紹了 ServiceNow 平台的主要方面。首先,探索了 ServiceNow 的核心架構,包括構建正確的數據結構。為了添加業務邏輯、控制數據和實現用戶交互,將展示如何在服務器和客戶端上編寫代碼。然後,您將更多地了解任務、事件和通知的功能。本書還將重點介紹使用 Web 服務和其他機制將 ServiceNow 與其他系統集成。此外,您還將學習如何保護應用程序和數據,以及了解 ServiceNow 的日誌記錄和錯誤報告功能。然後,將向您展示如何打包應用程序和更改,以便在其他地方安裝並輕鬆維護它們。如果您希望創建一個替代的簡單界面,還可以探索使用 Service Portal 使 ServiceNow 變得美觀。

通過閱讀本書,您將了解 ServiceNow 平台的基礎知識,幫助您成為更好的 ServiceNow 系統管理員或開發人員。

風格和方法:
探索如何實施業務邏輯和自動化工作流程,並通過靈活的選擇進行有效的客戶端腳本編寫。