Maintenance Benchmarking and Best Practices

Ralph W Peters

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商品描述

Description

This powerful results-generating guide provides maintenance supervisors and managers with a unique profit-oriented benchmarking/best practices roadmap called the Maintenance Operations Scorecard that enables them to: Develop a strategic plan of action for implementing "Best Practices;" Define tactical plans and operational plans of action; Define key performance measures, especially those that will validate projected benefits; Measure benefits and validate ROI; and, Maintain a continuous reliability improvement process

 

Table of Contents

Preface
Acknowledgments
Introduction

Part 1: Maximizing Maintenance Best Practices with a Profit-Centered Approach
Chapter 1: A Profit- and Customer-Centered Maintenance Strategy
Chapter 2: Key Requirements for Profit- and Customer-Centered Maintenance
Chapter 3: Four Real Maintenance Challenges We All Face

Part 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance Excellence
Chapter 4: The Scoreboard for Maintenance Excellence
Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment
Chapter 6: Strategy for Developing a Corporate-Wide Scoreboard
Chapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!

Part 3: Developing Your CMMS as a True Maintenance Business Management System
Chapter 8: Maximizing the Value of CMMS for Profit-Centered Maintenance
Chapter 9: CMMS Functional Requirements That Support the Business of Maintenance
Chapter 10: Case Study: Quantitative and Qualitative Factors for CMMS Selection
Chapter 11: Maximizing Your IT Investment with the CMMS Benchmarking System
Chapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel Maker

Part 4: The Profit- and Customer-Centered Maintenance Operation
Chapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer Service
Chapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) Factor
Chapter 15: The ACE Team Benchmarking Process: A New Benchmarking Tool
Chapter 16: Profit- and Customer-Centered Best Practices
Chapter 17: Maintenance Quality and Customer Service
Chapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane Group
Chapter 19: PRIDE in Ownership with Operator-Based Maintenance
Chapter 20: Case Study: Developing an Effective Preventive Maintenance Strategy
Chapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability Improvement
Chapter 22: Auto Identification Strategies to Support Maintenance Storeroom Excellence
Chapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies

Part 5: Validating Best Practice Results with the Maintenance Excellence Index
Chapter 24: Determine and Quantify Benefits and Gained Value
Chapter 25: Developing Your Maintenance Index to Validate Results
Chapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on Investment

Part 6: The Journey Toward Maintenance Excellence
Chapter 27: Developing and Implementing a Profit-Centered Action Plan
Chapter 28: Achieving PRIDE in Maintenance
Chapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?

APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCE
APPENDIX B: THE CMMS BENCHMARKING SYSTEM
APPENDIX C: CMMS FUNCTIONALITY RATING CHECKLIST
APPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?
APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARY
APPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLE
APPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLE
APPENDIX H: ACE TEAM FORMS
APPENDIX I: OEE AND MAINTENANCE 5S FORMS
APPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLE
APPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006
APPENDIX L: COMPARISON OF SCOREBOARDS
INDEX

商品描述(中文翻譯)

描述

這本強大的結果生成指南為維護主管和經理提供了一個獨特的以利潤為導向的基準/最佳實踐路線圖,稱為維護運營計分卡,使他們能夠:制定實施“最佳實踐”的戰略行動計劃;定義戰術計劃和操作計劃;定義關鍵績效指標,特別是那些將驗證預期效益的指標;測量效益並驗證投資回報率;以及維持持續的可靠性改進過程。

目錄

前言
致謝
介紹

第一部分:以利潤為中心的方法最大化維護最佳實踐
第1章:以利潤和客戶為中心的維護策略
第2章:以利潤和客戶為中心的維護的關鍵要求
第3章:我們都面臨的四個真實維護挑戰

第二部分:確定您作為以利潤和客戶為中心的維護運營的位置:維護卓越的計分板
第4章:維護卓越的計分板
第5章:進行維護卓越評估的指南
第6章:制定企業級計分板的策略
第7章:案例研究:計分板自我評估:就這樣做吧!

第三部分:將您的CMMS發展為真正的維護業務管理系統
第8章:最大化以利潤為中心的維護的CMMS價值
第9章:支持維護業務的CMMS功能要求
第10章:案例研究:CMMS選擇的定量和定性因素
第11章:通過CMMS基準系統最大化您的IT投資
第12章:案例研究:有效的CMMS加上最佳實踐:阿根廷最大鋼鐵製造商的強大組合

第四部分:以利潤和客戶為中心的維護運營
第13章:提高工藝生產力:實現利潤和客戶服務的基本策略
第14章:引入OCE作為新的流行詞:整體工藝效能(OCE)因素
第15章:ACE團隊基準流程:一種新的基準工具
第16章:以利潤和客戶為中心的最佳實踐
第17章:維護質量和客戶服務
第18章:案例研究-波音商用飛機集團的關鍵資產促進:一個經驗教訓
第19章:以操作員為基礎的維護中的擁有權
第20章:案例研究:制定有效的預防性維護策略
第21章:今天的預測性維護技術:持續可靠性改進的關鍵
第22章:支持維護儲藏室卓越的自動識別策略
第23章:案例研究:在Lucent Technologies實施卓越維護計劃

第五部分:用維護卓越指數驗證最佳實踐結果
第24章:確定一個