Moderating Usability Tests: Principles and Practices for Interacting

Many aspects of usability testing have been thoroughly studied and documented. This isn't true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact.

Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests.

To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher's companion web site.

. Presents the ten "golden rules" that maximize every session's value
. Offers targeted advice on how to maintain objectivity
. Discusses the ethical considerations that apply in all usability testing
. Explains how to reduce the stress that participants often feel
. Considers the special requirements of remote usability testing
. Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher's companion web site

許多關於可用性測試的方面已經被深入研究和記錄下來。然而，與提供關鍵可用性數據的測試參與者互動的細節卻沒有被描述。這個遺漏意味著沒有培訓材料，也沒有原則供新的主持人學習如何進行互動。

《主持可用性測試》是新手和有經驗的主持人學習從未在一個地方描述過的互動規則和實踐的地方。作者Dumas和Loring借鑒了他們共同40年的可用性測試經驗，開發並呈現了最有效的原則和實踐，既實用又符合道德，以主持成功的可用性測試。

為了幫助可用性專業人員、學生和新手理解這些原則，作者提供了他們實驗室的視頻，展示了良好和不良的互動，以及一個測試專家小組對於某些技巧成功或失敗的評論。這些視頻可以從出版商的附屬網站上獲取。

本書介紹了最大化每個測試會話價值的十個「黃金法則」，提供了有針對性的建議，以保持客觀性，討論了適用於所有可用性測試的道德考慮，解釋了如何減輕參與者常常感到的壓力，考慮了遠程可用性測試的特殊要求，並通過出版商的附屬網站上的實驗室視頻演示了良好和不良的主持技巧。