Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, 2/e (Paperback)

Charles T. Betz

  • 出版商: Morgan Kaufmann
  • 出版日期: 2011-09-23
  • 售價: $1,980
  • 貴賓價: 9.5$1,881
  • 語言: 英文
  • 頁數: 480
  • 裝訂: Paperback
  • ISBN: 0123850177
  • ISBN-13: 9780123850171
  • 立即出貨 (庫存=1)

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Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.


  • Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model

  • Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures

  • Integrated architecture for IT management systems

  • Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way