The Business of IT: How to Improve Service and Lower Costs (Paperback)

Drive More Business Value from IT…

and Bridge the Gap Between IT and Business Leadership

• Apply business practices throughout IT to optimize budgets and improve ROI
• Create higher satisfaction and more realistic expectations for IT throughout the business
• Written by two leading IBM experts on bringing business discipline to IT

IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services’ cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You’ll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.

從 IT 中獲得更多商業價值...
並縮小 IT 與業務領導之間的差距

- 在整個 IT 中應用商業實踐，以優化預算並提高投資回報率
- 在整個業務中創造更高的滿意度和更現實的期望值，以提升 IT 的形象
- 由兩位領先的 IBM 專家撰寫，專注於將商業紀律引入 IT

IT 組織已經取得了卓越的技術成熟度，但許多組織在採用世界級商業實踐方面進展較慢。本書為 IT 和業務高層提供了方法，以在整個 IT 中實現更高的商業紀律，更有效地合作，更加關注客戶，並從 IT 投資中獲得更大的價值。本書專注於四個與改善 IT 服務管理、管理服務成本和價值、以目標改善服務並降低成本的 IT 績效評估，以及改善客戶對齊度相關的商業實踐領域。根據他們與領先的 IT 組織的諮詢經驗，Robert Ryan 和 Tim Raducha-Grace 幫助 IT 領導者理解改善 IT 服務和降低成本的替代方法，包括 ITIL、IT 財務管理、平衡計分卡和商業案例。您將學習如何選擇最佳方法來改善您環境中的 IT 商業實踐，並利用這些實踐來提高服務質量，降低成本，並推動營收增長。