Complete A+ Guide to It Hardware and Software: Comptia A+ Exams 220-1101 & 220-1102 9th

Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA(R) A+ Core 1 (220-1101) and Core 2 (220-1102) exams.

This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exam objectives.

Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies making this the definitive resource for mastering the tools and technologies you'll encounter in real IT and business environments. Schmidt's emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician.

Learn quickly and thoroughly with these study and review tools:

• Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you'll be learning, and you cover all you need to know
• Hundreds of photos, figures, and tables present information in a visually compelling full-color design
• Practical Tech Tips provide real-world IT tech support knowledge
• Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
• Review Questions including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions carefully assess your knowledge of each learning objective
• Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to flip the classroom if they choose
• Key Terms identify exam words and phrases associated with each topic
• Detailed Glossary clearly defines every key term
• Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
• Chapter Summaries recap key concepts for more efficient studying
• Certification Exam Tips provide insight into the certification exam and preparation process

This book features chapter-ending exercises graded by course instructors. Answers are unavailable for independent study.

掌握IT硬體和軟體的安裝、配置、修復、維護和故障排除，並完全準備好CompTIA(R) A+ Core 1 (220-1101)和Core 2 (220-1102)考試。

這是一本全方位、真實世界的、全彩色指南，教你在真實的IT情境中連接、管理和故障排除現代設備和系統。它的詳細指導基於CompTIA A+ Core 1 (220-1101)和Core 2 (220-1102)考試目標。

屢獲殊榮的講師Cheryl Schmidt還介紹了廣泛使用的遺留技術，使本書成為掌握在真實的IT和商業環境中遇到的工具和技術的權威資源。Schmidt強調技術和軟技能，將幫助您迅速成為一名合格、專業且以客戶為導向的技術人員。

通過以下學習和複習工具快速而全面地學習：

- 學習目標和章節開頭的CompTIA A+認證考試目標列表，確保您清楚知道自己將學到什麼，並涵蓋您需要了解的所有內容
- 數百張照片、圖表和表格以視覺上引人入勝的全彩設計呈現信息
- 實用技術提示提供真實世界的IT技術支援知識
- 軟技能的最佳實踐建議和團隊建設活動，每章涵蓋成為一名專業、以客戶為導向的技術人員所需的關鍵工具和技能
- 複習問題包括判斷正誤、多選、配對、填空和開放性問題，仔細評估您對每個學習目標的知識
- 發人深省的活動幫助學生應用和鞏固章節內容，並允許教師根據需要翻轉課堂
- 關鍵詞確定與每個主題相關的考試詞語和短語
- 詳細詞彙表清楚定義每個關鍵詞
- 數十個批判性思維活動使您超越事實，深入理解
- 章節摘要回顧關鍵概念，以便更高效地學習
- 認證考試提示提供對認證考試和準備過程的深入了解

本書提供了由課程講師評分的章節結束練習。獨立學習者無法獲得答案。

Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.

Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching but also loves to travel, hike, do all types of puzzles, and read.

Christopher Lee teaches Information Technology and Electronics at Florida State College at Jacksonville. A native of Greenville, South Carolina, Chris earned a bachelor's degree and a master's degree in Electrical Engineering from Georgia Institute of Technology. He taught his first computer programming classes at age 14! Since then, he has worked for a variety of companies including IBM, Nortel Networks, Evans Solutions, Convergys Corporation, NGA Human Resources, and himself. His experience spans several industries: Telecommunications, Youth Outside the Educational Mainstream, Information Technology, Higher Education, Human Resources Outsourcing, and Community Development.

Chris has devoted countless volunteer hours in technology outreach. He enjoys helping children and adults (especially those in underserved communities) learn the skills or access the resources they need to be competitive in today's technological society. He has built strong partnerships with and implemented successful programs in organizations such as National Society of Black Engineers Jr (NSBE Jr), For Inspiration and Recognition in Science and Technology(FIRST) LEGO League, Northeast Florida STEM2 Hub, Tristan's Acceleration Academy, and Renaissance JAX.

Cheryl Schmidt是佛羅里達州傑克遜維爾佛羅里達州立學院的網絡工程技術教授。在加入教職之前，她負責該學院和其他組織的局域網和個人電腦支援工作。她的職業生涯始於美國海軍的電子技術員。她教授電腦維修和各種網絡主題，包括CCNA、網絡管理和網絡設計。她曾與Pearson合作出版其他作品，包括使用CallManager Express的IP電話和企業實驗室指南。

Cheryl曾獲得教學和技術方面的獎項，包括年度傑出教職員、創新教師、思科網絡學院優秀教師獎和思科網絡學院傑出教師獎。她曾在美國和國際會議上發表演講。Cheryl忙於維持自己的技術認證和教學工作，但她也喜歡旅行、徒步旅行、做各種類型的拼圖和閱讀。

Christopher Lee在佛羅里達州傑克遜維爾佛羅里達州立學院教授信息技術和電子學。克里斯是南卡羅來納州格林維爾的本地人，他在喬治亞理工學院獲得了學士學位和碩士學位。他14歲時就開始教授計算機編程課程！此後，他曾在IBM、諾特爾網絡、Evans Solutions、Convergys Corporation、NGA Human Resources和自己的公司工作。他的經驗涵蓋了幾個行業：電信、教育主流以外的青年、信息技術、高等教育、人力資源外包和社區發展。

Chris在技術推廣方面投入了大量的志願工作時間。他喜歡幫助兒童和成年人（尤其是那些處於服務不足社區的人）學習技能或獲得他們在當今技術社會中競爭所需的資源。他與國家黑人工程師協會青少年部（NSBE Jr）、科學和技術啟發（FIRST）樂高聯賽、東北佛羅里達STEM2中心、Tristan的加速學院和Renaissance JAX建立了牢固的合作關係並實施了成功的計劃。