Improving Software Organizations: From Principles to Practice

1. Learning SPI in Practice.
2. Mapping SPI Ideas and Practices.

3. The Correct Effort.
4. The Ambitious Effort.
5. The Grassroots Effort.
6. The Adolescent Effort.

7. Learning from Assessments.
8. From Problem Reports to Better Products.
9. Problem Diagnosis in SPI.
10. Project Assessments.
11. A Framework for Selecting an Assessment Strategy.

12. Knowing and Implementing SPI.
13. Improving Customer Relations.
14. Strategies for Organizational Learning in SPI.

15. Implementing SPI: An Organizational Approach.
16. Risk Management in Process Action Teams.
17. Principles of Metrics Implementation.
18. Better Requirements.
Appendix A: Risk and Action Tables.
Research Team.