The Art and Business of Speech Recognition: Creating the Noble Voice

This book examines both the rapid emergence and broad potential of speech-recognition applications. Students will gain a fundamental understanding of what goes into the design, production, testing and deployment of over-the-phone speech-recognition applications. They'll be introduced to design guidelines, tips, and techniques, which help ensure that an application works well and that people enjoy using it. The author uses case studies, allowing the students to see how other designers have dealt with real-life issues to solve real business problems.

Table of Contents

Preface.

I. THE BACKGROUND.

1.On Telephones, Touchtones, and Business Needs.
2. Technology Primer: About Speech Recognizers.
3. The Psychology of How People Interact with Speech-Recognition Systems.

II. THE PROCESS OF DESIGNING SPEECH-RECOGNITION SYSTEMS.

4. Research.
5. Developing the Design.
6. Writing Effective Prompts.
7. Production and Branding.
8. Usability Testing.
9. Deployment.

III. APPLIED KNOWLEDGE.

10. Case Studies.

本書探討語音識別應用的迅速崛起和廣泛潛力。學生將獲得對設計、製作、測試和部署電話語音識別應用的基本理解。他們將介紹設計準則、技巧和技術，以確保應用程序運行良好並且人們喜歡使用。作者使用案例研究，讓學生看到其他設計師如何應對現實問題解決真實商業問題。

目錄：
前言。
第一部分：背景。
1. 關於電話、觸控音調和商業需求。
2. 技術入門：關於語音識別器。
3. 人們如何與語音識別系統互動的心理學。

第二部分：設計語音識別系統的過程。
4. 研究。
5. 開發設計。
6. 撰寫有效提示。
7. 生產和品牌。
8. 可用性測試。
9. 部署。

第三部分：應用知識。
10. 案例研究。