The Art and Business of Speech Recognition: Creating the Noble Voice
This book examines both the rapid emergence and broad potential of speech-recognition applications. Students will gain a fundamental understanding of what goes into the design, production, testing and deployment of over-the-phone speech-recognition applications. They'll be introduced to design guidelines, tips, and techniques, which help ensure that an application works well and that people enjoy using it. The author uses case studies, allowing the students to see how other designers have dealt with real-life issues to solve real business problems.
Table of Contents
I. THE BACKGROUND.
1.On Telephones, Touchtones, and Business Needs.
2. Technology Primer: About Speech Recognizers.
3. The Psychology of How People Interact with Speech-Recognition Systems.
II. THE PROCESS OF DESIGNING SPEECH-RECOGNITION SYSTEMS.
5. Developing the Design.
6. Writing Effective Prompts.
7. Production and Branding.
8. Usability Testing.
III. APPLIED KNOWLEDGE.
10. Case Studies.