CMMI Assessments: Motivating Positive Change

Marilyn Bush, Donna Dunaway

  • 出版商: Addison Wesley
  • 出版日期: 2005-02-28
  • 定價: $1,870
  • 售價: 2.1$399
  • 語言: 英文
  • 頁數: 432
  • 裝訂: Hardcover
  • ISBN: 0321179358
  • ISBN-13: 9780321179357
  • 立即出貨(限量) (庫存=3)




Use Assessments to Drive Process Improvements in Software, Systems, Human Resources, and Beyond

Pioneered by the world's leading innovators in software engineering, assessments have evolved into a remarkably powerful tool for process improvement in areas ranging from systems to services, hardware to human resources.

Unlike audits, assessments are conducted from the inside. When handled correctly, assessments can help transform technical and managerial culture, dramatically improving both quality and profitability. In CMMI Assessments: Motivating Positive Change, two of the field's most respected leaders show exactly how to use them for maximum business advantage. Writing for executives, managers, technical professionals, and assessors themselves, Marilyn Bush and Donna Dunaway illuminate every phase of the assessment process—from planning through post-assessment follow-up.

The authors begin with an expert overview of what assessments entail, when they make sense, how to set achievable goals for them, and how to lead them to success. Next, they "drill down" into each stage of the process, presenting step-by-step instructions and defining the roles and responsibilities of every participant. Coverage includes creating and training assessment teams; identifying assessment products; consolidating interview data and other onsite activities; presenting results; and using those results productively.

Drawing on their unsurpassed experience leading assessments and mentoring assessors, they offer deep insights into the real-world challenges and obstacles you'll face—and proven solutions. They also present an extended case study showing how a real software development organization drove continuous improvement through four years of iterative assessments—moving from CMM Level 2 to elite Level 5 status, and driving dramatic business benefits along the way.


Table of Contents:





About the Authors.

1. Why Do Assessments?

    What Assessments Do

    The Four Principal Functions of Assessments

    The Analytical Function of Assessments

    Assessments Function as Fulcrums of Positive Change

    Assessments Transform Organizations by the Way They Work

    Assessments Educate as They Analyze, Motivate, and Transform

    Why Gaming the Results of an Assessment Doesn’t Help (Though Many Try)

    Can Assessments Really Change an Organization? A Preview of an Extended Case History to Be Found in Part 12

    Bottom-Line Profit and Cost Numbers: Assessments Pay

2. A Brief History of Process Improvement Methodologies and Assessment Methods.

    The Beginnings of Modern Software Assessment Methodology

    The SEI Capability Maturity Model

    The Three Principal Advantages of a Modern Software Assessment over Traditional Manufacturing-Based Audit Procedures

    A Second Path Toward Software Process Improvement Assessments: The History of  SO-9000-3, Bootstrap, SPICE, and the CMMI

    The CMMI: An Enlarged Structure and Scope

    A Hybrid Assessment Approach: The CMMI SCAMPI

    Informal or Reduced Assessments: Class B and Class C Assessments

3. Assessments: An Executive Overview.

    What Are a Senior Executive’s Responsibilities?

    What Are the Phases of an Assessment?

    Cost: How Much Time and Effort Does an Assessment Require?

4. Planning and Preparing for an Assessment, Chapter 1: Senior Management Responsibilities.

    Selecting a Lead Assessor

    Determining the Business Goals and the Organizational and Reference Model Scope of the Assessment

    Choosing an Assessment Sponsor

    Establishing Appropriate Organizational Understanding

5. Planning and Preparing for an Assessment, Chapter 2: Choosing a Time. Formulating an Assessment Plan. Appointing an Organization Site Coordinator and Organizing Logistics.

    Choosing a Time for the Assessment

    The Assessment Plan

    Managing Logistics: Appointing an Organization Site Coordinator

    Assessment Readiness: When Is an Organization Ready for an Assessment?

6. Planning and Preparing for an Assessment, Chapter 3: Creating an Assessment Team. Selecting Projects to Be Assessed. Selecting People to Be Interviewed. Defining the Final Assessment Products. Distributing Questionnaires.

    Selecting the Assessment Team

    Selecting Projects to Be Assessed

    Selecting People to Be Interviewed 

    Defining Final Assessment Products 

    Distributing Questionnaires

7. Planning and Preparing for an Assessment, Chapter 4: Assessment Team Training and Post-Training Activities.

    Assessment Team Training

    The Assessment Team’s Pre-Onsite Organization and Activities

    Preparing Organization Participants for What Is to Come 

8. Onsite Activities, Chapter 1: The Kick-Off Meeting and Other Presentations. Collecting and Managing Documents Throughout the Assessment. Problems Associated with Immature Organizations.

    The Kick-Off Meeting and Other Presentations

    Collecting and Managing Documents Throughout the Assessment

    Problems Associated with an Immature Organization’s Desire to “Do Well” on an Assessment

9. Onsite Activities, Chapter 2: Interviewing.

    Interviewing: An Overview

    Interviewing Dynamics

    Assessment Team Roles During the Interview

    The Stages of an Interview

    Note Taking

    Different Interviews for Different Jobholders

10. Onsite Activities, Chapter 3: The Day-to-Day Consolidation of Data.

    Consolidating Data: An Overview

    Team Members Take Notes and Prepare to Construct “Observations” About Questionnaires, Documentation Reviews, Presentations, and Interviews

    Transforming Notes into Observations

    How Consolidation Produces Day-to-Day Alterations in the Assessment Plan

    Consolidation Is a Consensus Process

    Warning: Consensus Must Not Be Deferred Until the Final Stages of an Assessment

    A Lurking Disaster to Consensus: Misunderstanding the Model

    The Special Requirements of the SCAMPI Consolidation Approach

11. The Final Stages of an Onsite Assessment: Summing Up and Presenting Results.

    Consolidating Draft Findings

    Draft Findings Meetings: An Overview

    The Team’s Final Consolidation: Ratings, Including the Maturity Level Rating

    CMMI Continuous Model

    The Preparation of Final Findings

    Presenting Final Findings Informally to Senior Management (Optional)

    The Final Findings Presentation

    Post-Final Findings Executive Session (Optional)

    Assessment Wrap-Up

12. How to Use the Results of an Assessment Productively.

    Introduction: After an Assessment

    Who? (Who Drives a Disciplined Post-Assessment Plan? Who Makes It Work?)

    When Should Post-Assessment Planning Begin? How Ambitious Should It Be? 

    What Does a Post-Assessment Improvement Plan Look Like? How Should It Unfold? In What Spirit Should It Be Undertaken?

    After the Plan: Managing the Introduction of Improved Processes

    Creating, Tracking, and Implementing a Post-Assessment Plan for Process Improvement: A Step-by-Step Case History of How Organization Z Transformed Assessment Recommendations into Action Items, Implemented Improvements, and Conducted Subsequent Assessments and Improvement Cycles over a Four-Year Period




使用評估來推動軟體、系統、人力資源等領域的流程改進,已經成為世界領先的軟體工程創新者所倡導的一種強大工具。評估不同於審計,它們是從內部進行的。當正確處理時,評估可以幫助轉變技術和管理文化,從而顯著提高質量和盈利能力。在《CMMI評估:激勵積極變革》一書中,這個領域中最受尊敬的兩位領導者Marilyn Bush和Donna Dunaway詳細介紹了如何最大限度地利用評估為業務帶來優勢。他們針對高管、經理、技術專業人員和評估師本身寫作,闡明了評估過程的每個階段,從計劃到評估後的跟進。作者首先對評估的內容進行了專業概述,包括何時進行評估、如何設定可實現的目標以及如何引導評估取得成功。接下來,他們深入探討了評估過程的每個階段,提供了逐步指導和定義了每個參與者的角色和責任。內容包括建立和培訓評估團隊、確定評估產品、整合訪談數據和其他現場活動、呈現結果以及有效利用這些結果。他們根據自己在領導評估和指導評估師方面的豐富經驗,提供了深入的見解,解決了您將面臨的現實挑戰和障礙,並提供了經過驗證的解決方案。他們還提供了一個延伸案例研究,展示了一個真實的軟體開發組織如何通過四年的迭代評估實現持續改進,從CMM Level 2提升到精英的Level 5地位,並在此過程中獲得了顯著的商業利益。

1. 為什麼要進行評估?
- 評估的作用
- 評估的四個主要功能
- 評估的分析功能
- 評估作為積極變革的支點