Voice User Interface Design

James P. Giangola, Jennifer Balogh

  • 出版商: Addison Wesley
  • 出版日期: 2004-02-02
  • 售價: $2,390
  • 貴賓價: 9.5$2,271
  • 語言: 英文
  • 頁數: 368
  • 裝訂: Paperback
  • ISBN: 0321185765
  • ISBN-13: 9780321185761
  • 相關分類: 使用者介面 UI
  • 無法訂購
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商品描述

This book shows how to design, deploy, and assess VUIs. The book itself combines discussion of essential VUI design principles and practical methodology with real-world examples of good design. It should become the standard reference to VUI.

Table of Contents:

About the Authors and Radio Rex.
Preface.

I. INTRODUCTION.

1. Introduction to Voice User Interfaces.

What Is a Voice User Interface?

Why Speech?

Where Do We Go from Here?

2. Overview of Spoken Language Technology.

Architecture of a Spoken Language System.

The Impact of Speech Technology on Design Decisions.

Conclusion.

3. Overview of the Methodology.

Methodological Principles.

Steps of the Methodology.

Applying the Methodology to Real-World Applications.

Conclusion.

II. DEFINITION PHASE: REQUIREMENTS GATHERING AND HIGH-LEVEL DESIGN.

4. Requirements and High-Level Design Methodology.

Requirements Definition.

High-Level Design.

Conclusion.

5. High-Level Design Elements.

Dialog Strategy and Grammar Type.

Pervasive Dialog Elements.

Conclusion.

6. Creating Persona, by Design.

What Is Persona?

Where Does Persona Come From?

A Checklist for Persona Design.

Persona Definition.

Conclusion.

7. Sample Application: Requirements and High-Level Design.

Lexington Brokerage.

Requirements Definition.

High-Level Design.

Conclusion.

III. DESIGN PHASE: DETAILED DESIGN.

8. Detailed Design Methodology.

Anatomy of a Dialog State.

Call Flow Design.

Prompt Design.

User Testing.

Design Principles.

Conclusion.

9. Minimizing Cognitive Load.

Conceptual Complexity.

Memory Load.

Attention.

Conclusion.

10. Designing Prompts.

Conversation as Discourse.

Cohesion.

Information Structure.

Spoken Versus Written English.

Register and Consistency.

Jargon.

The Cooperative Principle.

Conclusion.

11. Planning Prosody.

What Is Prosody?

Functions of Prosody.

Stress.

Intonation.

Concatenating Phone Numbers.

Minimizing Concatenation Splices.

Pauses.

TTS Guidelines.

Conclusion.

12. Maximizing Efficiency and Clarity

Efficiency.

Clarity.

Balancing Efficiency and Clarity.

Conclusion.

13. Optimizing Accuracy and Recovering from Errors.


 

Measuring Accuracy.

Dialog Design Guidelines for Maximizing Accuracy.

Recovering from Errors.

Conclusion.

14. Sample Application: Detailed Design.

Call Flow Design.

Prompt Design.

User Testing.

Conclusion.

IV. REALIZATION PHASE: DEVELOPMENT, TESTING, AND TUNING.

15. Development, Testing, and Tuning Methodology.

Development.

Testing.

Tuning.

Conclusion.

16. Creating Grammars.

Grammar Development.

Grammar Testing.

Grammar Tuning.

Conclusion.

17. Working with Voice Actors.

Scripting for Success.

Choosing Your Voice Actor.

Running a Recording Session.

Conclusion.

18. Sample Application: Development, Testing, and Tuning.

Development.

Testing.

Tuning.

19. Conclusion.
Appendix.
Bibliography.
Index.

商品描述(中文翻譯)

本書介紹了如何設計、部署和評估語音使用者介面(VUIs)。書中結合了對基本VUI設計原則和實用方法論的討論,並提供了真實世界中良好設計的示例。這本書應該成為VUI的標準參考資料。

目錄:
作者和Radio Rex簡介
前言
第一部分:介紹
1. 語音使用者介面簡介
- 什麼是語音使用者介面?
- 為什麼使用語音?
- 從這裡我們要去哪裡?

2. 語音語言技術概述
- 語音語言系統的架構
- 語音技術對設計決策的影響
- 總結

3. 方法論概述
- 方法論原則
- 方法論步驟
- 將方法論應用於實際應用
- 總結

第二部分:定義階段:需求收集和高層設計
4. 需求和高層設計方法論
- 需求定義
- 高層設計
- 總結

5. 高層設計元素
- 對話策略和語法類型
- 普遍的對話元素
- 總結

6. 通過設計創建角色
- 什麼是角色?
- 角色的來源
- 角色設計的檢查清單
- 角色定義
- 總結

7. 樣本應用:需求和高層設計
- Lexington Brokerage
- 需求定義
- 高層設計
- 總結

第三部分:設計階段:詳細設計
8. 詳細設計方法論
- 對話狀態的結構
- 呼叫流程設計
- 提示設計
- 使用者測試
- 設計原則
- 總結

9. 減少認知負荷
- 概念複雜性
- 記憶負荷
- 注意力
- 總結

10. 設計提示
- 對話作為話語
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