Poor-Quality Cost: Implementing, Understanding, and Using the Cost of Poor Quality
暫譯: 劣質成本：實施、理解與運用劣質成本

An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and elimination of poor-quality costs.Gives management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.