Citizen Empowerment Through Digital Transformation in Government

Technological innovations across the globe are bringing radical change to our society. Governments around the world are experiencing and embracing this technology-led shift. New platforms, emerging technologies, customizable products, and changing citizen demand and outlook towards government services are reshaping the whole journey. When it comes to the application of Information and Communication Technologies in any sector, the Government of India has emerged as an early adopter of these technologies and has ensured last-mile delivery of citizen-centric services.

The Book 'Citizen Empowerment through Digital Transformation in Government' takes us through the Four-decade long transformational journey of various key sectors in India where ICT has played a major role in reimagining the government services to citizens across the country. It touches upon the emergence of the National Informatics Centre as a premier technology institution of the Government of India and its collaborative efforts with the Central, State Governments as well as the District level administration to deliver best-in-class solutions.

Inspiring and informative, the book is filled with real-life transformation stories which have eventually helped the common man of India and the nation in realizing its vision of a digitally empowered nation.

Dr Neeta Verma is the Director General of NIC and has over 35 years of work experience in leading and implementing high impact digital initiatives across the country. In her current role as DG NIC, she is spearheading the Digital Transformation agenda of the government through development of Digital Platforms for various initiatives of the Government in different sectors of development. To leverage emerging technologies in governance, she led the establishment of one of its kind Centres of Excellence (CoEs) in Blockchain, Application Security, Artificial Intelligence, Micro Services, and Data Analytics. She holds a Ph.D. from Indian Institute of Technology, Delhi and an Executive Certificate on Digital Transformation in Government from the Harvard Kennedy School.