QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
John G. Miller
- 出版商: Putnam
- 出版日期: 2004-09-09
- 售價: $960
- 貴賓價: 9.5 折 $912
- 語言: 英文
- 頁數: 160
- 裝訂: Hardcover
- ISBN: 0399152334
- ISBN-13: 9780399152337
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商品描述
Description
Provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
Table of Contents
Introduction What Ever Happened To... 1 (35)
1. A Picture of Personal Accountability 6 (8)
2. Making Better Choices 14 (3)
3. QBQ! The Question Behind the Question 17 (3)
4. Don't Ask "Why?" 20 (4)
5. The Victim 24 (2)
6. "Why Is This Happening to Me?" 26 (2)
7. "Why Do We Have to Go Through All This Change?" 28 (4)
8. "Why Don't They Communicate Better?" 32 (1)
9. Don't Ask "When?" 33 (3)
10. Procrastination: The Friend of Failure 36 (3)
11. "When Will We Get More Tools and Better Systems?" 39 (2)
12. "When Are We Going to Hear Something New?" 41 (2)
13. Don't Ask "Who?" 43 (5)
14. A Poor Sailor Blames the Wind 48 (2)
15. Silos 50 (3)
16. Beat the Ref 53 (3)
17. "Who Dropped the Ball?" 56 (3)
18. Ownership 59 (2)
19. The Foundation of Teamwork 61 (2)
20. Making Accountability Personal: All QBQs Contain an "I" 63 (3)
21. I Can Only Change Me 66 (5)
22. "He Didn't, I Did" 71 (2)
23. "When Will Others Walk Their Talk?" 73 (3)
24. An Integrity Test 76 (1)
25. The Power of One 77 (2)
26. A QBQ Twist 79 (1)
27. Will the Real Role Models Please Stand Up! 80 (1)
28. Practicing Personal Accountability:
All QBQs Focus on Action 81 (3)
29. The Risk of Doing Nothing 84 (2)
30. "Thanks for Shopping at the Home Depot!" 86 (5)
31. Leaders at All Levels 91 (3)
32. The Cornerstone of Leadership 94 (2)
33. Leaders Are Not Problem Solvers 96 (2)
34. A Great List of Lousy Questions 98 (8)
35. The Spirit of the QBQ 106 (3)
36. Wisdom 109 (1)
37. We Buy Too Many Books 110 (1)
38. A Final Picture 111 (4)
39. The Motor of Learning 115