QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life

John G. Miller

  • 出版商: TarcherPerigee
  • 出版日期: 2004-09-09
  • 售價: $832
  • 貴賓價: 9.5$790
  • 語言: 英文
  • 頁數: 160
  • 裝訂: Hardcover
  • ISBN: 0399152334
  • ISBN-13: 9780399152337

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Description

Provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

Table of Contents

Introduction What Ever Happened To...  1 (35)
 1. A Picture of Personal Accountability   6 (8)
 2. Making Better Choices   14 (3)
 3. QBQ! The Question Behind the Question   17 (3)
 4. Don't Ask "Why?"    20 (4)
 5. The Victim    24 (2)
 6. "Why Is This Happening to Me?"     26 (2)
 7. "Why Do We Have to Go Through All This Change?"     28 (4)
 8. "Why Don't They Communicate Better?"     32 (1)
 9. Don't Ask "When?"     33 (3)
10. Procrastination: The Friend of Failure  36 (3)
11. "When Will We Get More Tools and Better Systems?"  39 (2)
12. "When Are We Going to Hear Something New?"  41 (2)
13. Don't Ask "Who?"  43 (5)
14. A Poor Sailor Blames the Wind  48 (2)
15. Silos  50 (3)
16. Beat the Ref  53 (3)
17. "Who Dropped the Ball?"  56 (3)
18. Ownership  59 (2)
19. The Foundation of Teamwork  61 (2)
20. Making Accountability Personal: All QBQs Contain an "I"  63 (3)
21. I Can Only Change Me  66 (5)
22. "He Didn't, I Did"  71 (2)
23. "When Will Others Walk Their Talk?"  73 (3)
24. An Integrity Test  76 (1)
25. The Power of One  77 (2)
26. A QBQ Twist  79 (1)
27. Will the Real Role Models Please Stand Up!  80 (1)
28. Practicing Personal Accountability: 
All QBQs Focus on Action  81 (3)
29. The Risk of Doing Nothing  84 (2)
30. "Thanks for Shopping at the Home Depot!"  86 (5)
31. Leaders at All Levels  91 (3)
32. The Cornerstone of Leadership  94 (2)
33. Leaders Are Not Problem Solvers  96 (2)
34. A Great List of Lousy Questions  98 (8)
35. The Spirit of the QBQ  106 (3)
36. Wisdom  109 (1)
37. We Buy Too Many Books  110 (1)
38. A Final Picture  111 (4)
39. The Motor of Learning  115