Service Modelling: Principles and Applications

Vilho Räisänen

  • 出版商: Wiley
  • 出版日期: 2006-05-18
  • 定價: $2,960
  • 售價: 8.5$2,516
  • 語言: 英文
  • 頁數: 296
  • 裝訂: Hardcover
  • ISBN: 0470018070
  • ISBN-13: 9780470018071
  • 立即出貨 (庫存=1)

買這商品的人也買了...

商品描述

Description

Learn how to use service modelling to streamline and optimize processes!

Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management.  Service modelling is a structured approach to utilizing this information to improve the way services are delivered.  Consistent application of service modelling provides the automation of processes and timely access to information.

Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Räisänen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail.

Service Modelling:

  • Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks.
  • Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies.
  • Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context.
  • Sets the modelling framework in the context of business drivers and modelling paradigms.
  • Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples.
  • Relates concepts to the work of TeleManagement Forum, giving practical examples throughout.

Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services.  Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.

 

Table of Contents

Acknowledgements.

Preface.

Abbreviations.

How to Read This Book.

Information About Trademarks and Copyrights.

List of Figures.

List of Tables.

I Background.

1 Introduction.

1.1 Definition of Service Modelling.

1.2 Packet-based Services.

1.3 Emerging Technologies.

1.4 Summary.

1.5 Highlights.

2 Approaches to Modelling.

2.1 Introduction to Modelling.

2.2 Software Engineering Paradigm.

2.3 Object-Oriented Modelling.

2.4 Expert Systems.

2.5 Service-Oriented Architectures.

2.6 Databases.

2.7 Architecture Design.

2.8 Other Modelling Methods.

2.9 Summary.

2.10 Highlights.

3 Industry Initiatives.

3.1 Introduction.

3.2 OMG.

3.3 Business Process Management.

3.4 ITU.

3.5 3GPP.

3.6 TeleManagement Forum.

3.7 IT Service Management Forum.

3.8 Activities Related to Internet Services.

3.9 Other Fora and Viewpoints.

3.10 Summary.

3.11 Highlights.

II Service Modelling Concepts.

4 Requirements for Service Modelling.

4.1 Notation.

4.2 General Requirements and Concerns.

4.3 Technology-related Requirements.

4.4 Process-related Requirements.

4.5 Information Modelling–Related Requirements.

4.6 Stakeholder Type–Specific Requirements and Concerns.

4.7 Summary.

4.8 Highlights.

5 Management Framework.

5.1 Description of the Framework.

5.2 Assumptions about Inter-provider Relations.

5.3 Relation to Existing Frameworks.

5.4 Summary.

5.5 Highlights.

6 Service Framework.

6.1 Introduction.

6.2 Service Quality Framework.

6.3 Security Framework.

6.4 Using of Service Framework in Management Framework.

6.5 End-user Services.

6.6 Summary.

6.7 Highlights.

7 Service Modelling Patterns.

7.1 Modelling Framework.

7.2 Modelling Patterns.

7.3 Notes About Using Service Model Patterns.

7.4 Relationship to Existing Models.

7.5 Summary.

7.6 Highlights.

III Use Cases.

8 DiffServ Network Example.

8.1 Introduction.

8.2 Description.

8.3 Service Framework.

8.4 Service Model.

8.5 Link to Service Management.

8.6 Summary.

8.7 Highlights.

9 Mobile Network Example.

9.1 Introduction.

9.2 Description.

9.3 Service Framework.

9.4 Service Model.

9.5 Link to Service Management.

9.6 Summary.

9.7 Highlights.

10 Distributed Network Example.

10.1 Introduction.

10.2 Description.

10.3 Service Framework.

10.4 Service Model.

10.5 Link to Service Management.

10.6 Summary.

10.7 Highlights.

IV Summary.

11 Summary.

11.1 Issues for the Future.

V Appendices.

A 3GPP Bearer Concepts.

B DiffServ SLA Concepts.

Bibliography.

Index.

商品描述(中文翻譯)

描述

學習如何使用服務建模來優化和精簡流程!關於客戶需求、服務的技術組成和服務性能的資訊對於有效的服務管理至關重要。服務建模是一種結構化的方法,利用這些資訊來改善服務交付方式。持續應用服務建模可以自動化流程並及時獲取資訊。

《服務建模》提供了該主題的全面且最新的概述,並將其放在業務流程和管理網絡資源的需求背景下進行介紹。Vilho Räisänen提供了服務建模的理由,並詳細解釋了最先進的概念、框架和標準。

《服務建模》包括:

- 提供了服務建模的最新概念的完整且圖解概述,包括需求和框架。
- 包括行業倡議、概念框架和標準化機構的工作。
- 討論了不同的建模方法,以及服務建模在服務管理和更廣泛的運營背景中的定位。
- 將建模框架置於業務驅動因素和建模範式的背景下。
- 通過實際案例演示原則,提供固定互聯網和移動網絡的示例。
- 將概念與TeleManagement Forum的工作相關聯,並在整個過程中提供實際示例。

《服務建模:原則與應用》對於電信和數據通信專業人士非常有價值,包括供應商、運營商、顧問、培訓機構、服務和內容提供商、IP服務的系統架構師和工程師。教育機構以及電信和網絡課程的高級本科和研究生學生也會發現這本書非常有價值。

目錄

- 致謝
- 前言
- 縮寫
- 如何閱讀本書
- 商標和版權信息
- 圖表列表
- 表格列表
- 第一部分:背景
- 第1章:介紹
- 1.1 服務建模的定義
- 1.2 基於封包的服務
- 1.3 新興技術