Managing Mobile Services: Technologies and Business Practices

Description:

New, attractive services for communications systems are versatile and promise to make the next generation of communications a success. Yet, as the systems grow more complex and diverse, so do the challenges of managing them.

Service management derives from technologies used in fixed telephony systems and has evolved towards supporting packet-based services in an increasingly open environment. It is common belief that 3G (and later 4G) services will change the way we communicate and interrelate. The user will be put at centre stage and systems will be able to handle intelligent user profiles, proactive service selection, context-aware service provisioning and ubiquitous computing. Managing, charging for, and controlling these services render traditional business models inadequate and demand new solutions.

Managing Mobile Services

• Covers challenges, solutions and technologies for implementing IP-based services in a mobile environment, with special attention to security, flexibility and charging.
• Discusses business models, service management architectures and standardization efforts.
• Considers requirements and characteristics of services, and service modelling.
• Includes two case studies illustrating the challenges, technologies and solutions involved with real-world service management.

This book gives telecommunications/data engineers, operators and service providers as well as students and academics an in-depth understanding of the issues involved in implementing and managing new value-added services.

Table of Contents:

About the editors.

Contributors.

Foreword.

About the book.

Organization.

Interdependencies between chapters.

Acknowledgements.

Abbreviations.

1. Introduction (Ulla Koivukoski).

2. Business Evolution of Mobile Services  (Sonja Hilavuo).

3. Focus Topic 1 – The Tune2Radio Service (Ulla Koivukoski).

4. Service Management (Elena Lialiamou, Pertti Pielismaa, and Mikko Ruhanen).

5. Standardization Related to Service Management (Margareta Björksten, Péter Dornbach, Frederick Hirsch, Valtteri Niemi, Pertti Pielismaa, Peeter Pruuden, and Vilho Räisänen).

6. Requirements and Characteristics of IP Services (Margareta Björksten, Gábor Marton, Zoltán Németh, Valtteri Niemi, and Vilho Räisänen).

7. Service Modelling (Margareta Björksten, Gábor Marton, Zoltán Németh, Valtteri Niemi, Pertti Pielismaa, Vilho Räisänen, and Mikko Ruhanen).

8. Focus Topic 2 – Service Control (Tuija Hurtta and Vilho Räisänen).

9. Trends For the Future (Margareta Björksten, Péter Dornbach, Sonja Hilavuo, Frederick Hirsch, Tuija Hurtta, Ulla Koivukoski, Elena Lialiamou, Gábor Marton, Zoltán Németh, Valtteri Niemi, Pertti Pielismaa, Peeter Pruuden, Vilho Räisänen, and Mikko Ruhanen).

10. Summary (Ulla Koivukoski and Vilho Räisänen).

Appendix: Service Framework Team Roles.

Index.

描述：
新的吸引人的通信服務對於通信系統來說是多功能的，並且承諾使下一代通信取得成功。然而，隨著系統變得越來越複雜和多樣化，管理這些系統的挑戰也變得更加困難。

服務管理源於固定電話系統中使用的技術，並逐漸發展為支持基於封包的服務在日益開放的環境中。人們普遍相信3G（以及之後的4G）服務將改變我們的溝通和互動方式。用戶將處於核心地位，系統將能夠處理智能用戶配置文件、主動服務選擇、上下文感知服務提供和普遍計算。管理、計費和控制這些服務使傳統的商業模式變得不足以應對，需要新的解決方案。

《管理移動服務》
- 討論在移動環境中實施基於IP的服務所面臨的挑戰、解決方案和技術，特別關注安全性、靈活性和計費。
- 探討商業模式、服務管理架構和標準化工作。
- 考慮服務的需求和特性，以及服務建模。
- 包括兩個案例研究，說明實際服務管理所涉及的挑戰、技術和解決方案。

這本書為電信/數據工程師、運營商和服務提供商以及學生和學者提供了深入了解實施和管理新增值服務所涉及的問題。

目錄：
- 編者簡介
- 貢獻者
- 前言
- 關於本書
- 組織
- 章節之間的相互依賴關係
- 致謝
- 縮寫
- 第1章：引言（Ulla Koivukoski）
- 第2章：移動服務的商業演進（Sonja Hilavuo）
- 第3章：焦點主題1 - Tune2Radio服務（Ulla Koivukoski）
- 第4章：服務管理（Elena Lialiamou，Pertti Pielismaa和Mikko Ruhanen）
- 第5章：與服務管理相關的標準化（Margareta Björksten，Péter Dornbach，Frederick Hirsch，Valtteri Niemi，Pertti Pielismaa，Peeter Pruuden和Vilho Räisänen）
- 第6章：服務的需求和特性