Microsoft Dynamics CRM 2011 Administration Bible (Paperback)

An in-depth, expert guide to Microsoft Dynamics CRM 2011 from Microsoft CRM experts! What better way to learn how to administer Dynamics CRM than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest version of Microsoft's hot CRM product. Whether you're new to Dynamics CRM or upgrading from an earlier version, you'll get thoroughly up to speed on everything from the basics to new features and more.

• Brings you up to speed on Microsoft Dynamics CRM 2011, the latest version of Microsoft's fast-growing customer relationship management software
• Shows you how to get the most out of the application, including configuration and customization, integrating with Microsoft Office, and automating business processes
• Features step-by-step instruction and in-depth coverage of all essential topics; you'll want to keep this information-packed book at your desk as a practical reference

If you want to master Microsoft Dynamics CRM for your business contacts, this is the book you need to succeed!

一本由微軟CRM專家撰寫的深入、專業的《Microsoft Dynamics CRM 2011》指南！從兩位微軟CRM專家那裡學習如何管理Dynamics CRM有什麼比這更好的方式呢？這本深入的聖經充滿了對微軟熱門CRM產品最新版本的專家指導。無論您是初次接觸Dynamics CRM還是從較早版本升級，您都將全面了解從基礎知識到新功能等方面的一切。本書將使您熟悉微軟Dynamics CRM 2011，這是微軟快速增長的客戶關係管理軟件的最新版本。它將向您展示如何充分利用應用程序，包括配置和自定義、與Microsoft Office集成以及自動化業務流程。本書提供了逐步指導和全面涵蓋所有重要主題的內容，您將希望將這本充滿信息的書放在您的桌子上，作為實用參考。如果您想掌握Microsoft Dynamics CRM以管理您的業務聯繫人，這本書是您成功所需的。