Effective Knowledge Management: A Best Practice Blueprint

The efficient and effective creation, transfer, sharing and management of knowledge remain on the critical business agenda. They are key methods of gaining and sustaining competitive advantage for relatively little financial investment.

In fact, knowledge management increases in importance as the products and services of more and more companies exist as ideas and innovations. Knowledge management is equally applicable to the intangible and the tangible. The management of knowledge and therefore diversity also grows in significance the quicker and more complex organisations become. These issues are important for businesses both small and large, and this book has been written to address companies of all sizes.

With effective knowledge management you can expect a reinvigorated corporate culture, an accessible pool of talent and creativity, a motivated and flexible workforce, loyal customers and more efficient systems and processes. This book will enable you to benchmark best practice, measure and leverage intangible assets, and implement quickly and effectively relevant knowledge management practices. It will be of particular interest for mid- to senior- level execs, owner-managers of SMEs, consultants, trainers and business advisers.

Table of Contents：

Series Foreword (Digby Jones)

About the Author

Acknowledgements

Introduction: Managing Knowledge without Tears

Best Practice Transfer: A Business Imperative

Creating Organisational Knowledge of External Changes

The Importance of Managing Knowledge

Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers

Technology and Knowledge Management

The Leadership Factor and Knowledge Management

Knowledge, Intangible Assets and Superior Performance

Measuring Intangible Assets

Knowledge Management in Practice: Making a Start

A to Z of Managing Knowledge

Further Reading

10 Useful Web Sites

References

Index

高效且有效地創建、傳輸、分享和管理知識仍然是重要的商業議程。它們是獲得和維持競爭優勢的關鍵方法，而相對較少的財務投資。事實上，隨著越來越多公司的產品和服務存在於想法和創新中，知識管理的重要性也越來越大。知識管理同樣適用於無形和有形的資產。隨著組織變得越來越快速和複雜，知識管理和多樣性的管理也變得更加重要。這些問題對於無論是小型還是大型企業都很重要，而本書的目的就是為了滿足各種規模的公司的需求。

通過有效的知識管理，您可以期望企業文化得到振興，人才和創造力的可及性增加，員工积极灵活，客戶忠誠度提高，系統和流程更加高效。本書將使您能夠評估最佳實踐，衡量和利用無形資產，並快速有效地實施相關的知識管理實踐。這對於中高級主管、中小企業的所有者經理、顧問、培訓師和商業顧問尤其感興趣。

目錄：
系列前言（迪格比·瓊斯）
作者簡介
致謝
引言：無淚管理知識
最佳實踐轉移：一個商業必要條件
創建組織對外部變化的知識
管理知識的重要性
在您的組織中創建和傳遞知識：關注員工和客戶
技術和知識管理
領導力因素和知識管理
知識、無形資產和卓越表現
衡量無形資產
實踐中的知識管理：開始行動
管理知識的A到Z
進一步閱讀
10個有用的網站
參考文獻
索引