Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001

PhD James R. Persse

  • 出版商: O'Reilly
  • 出版日期: 2006-10-24
  • 定價: $1,480
  • 售價: 6.0$888
  • 語言: 英文
  • 頁數: 352
  • 裝訂: Paperback
  • ISBN: 0596102178
  • ISBN-13: 9780596102173
  • 相關分類: 專案管理 PMInformation-management
  • 立即出貨




Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:

  • The 9001:2000 Quality Management Standard from the International Standards Organization;
  • The Capability Maturity Model Integration from the Software Engineering Institute; and
  • Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.

These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.

Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.


Table of Contents


Part One. Process and Process Improvement

1. Introduction

     A Path of Quality

     The Innovation/Chaos Paradox

     Marshal Extra Forces If-

     Moving Forward


2. The Case for Process

     An American Success Story

     The Conscious Organization

     Some Number Stories

     Six Common Myths

     Benefits of Process


3. Establishing Your Process Program

     Using IDEAL

     Establishing Executive Sponsorship

     Aligning with Business Objectives

     Identifying Improvement Opportunities

     Establishing the Process Team

     Choose Your Model (or Not)

     Developing Process Program Components


     Program Rollout


     Helpful Change Agent Skills


4. Sustaining Process Improvement

     1. Remember What You Do

     2. Weld Business Success to Program Success

     3. Participate

     4. Training

     5. Support Compliance

     6. Active Feedback Mechanisms

     7. Promote Performance Incentives

     8. Celebrate Success

     9. Public Announcements

     10. Measure, Measure

     11. Periodic Reassessment

     12. Appreciate the Journey


Part Two. Three Major Process Improvement Standards

5. ISO 9001:2000

     A Brief History of ISO 9001:2000

     ISO 9001 Ownership

     The Structure and Design of ISO 9001:2000

     ISO 9000: Sections 1 Through 3

     Section 4. Quality Management System

     Section 5. Management Responsibility

     Section 6. Resource Management

     Section 7. Product Realization

     Section 8. Measurement, Analysis, and Improvement

     For a Deeper Look


6. The Capability Maturity Model Integration (for Development)

     A Brief History of CMMI

     CMMI Ownership

     Technology Disciplines Covered Under CMMI

     CMMI-Dev Structure and Design

     Generic Goals of CMMI

     The Process Areas of CMMI

     Project Management Process Areas

     Engineering Process Areas

     Support Process Areas

     Process Management Process Areas

     Implementing CMMI

     For a Deeper Look


7. Six Sigma

     A Brief History of Six Sigma

     Six Sigma Ownership

     Six Sigma Structure and Design






     The Six Sigma Team

     For a Deeper Look


8. Considerations for Adoption






  • 國際標準組織的9001:2000質量管理標準;

  • 軟體工程研究所的能力成熟度模型集成;

  • 六西格瑪,一種由摩托羅拉、霍尼韋爾和通用電氣等公司塑造的改進方法。


流程改進基礎結合了理解流程改進理論所需的基礎知識,並提供了實施組織流程改進計劃的最佳實踐。這三個領先的計劃:ISO 9001:2000、CMMI和六西格瑪,在嘈雜和炒作中往往被歸為一個共同的標籤。本書提供了對這三個計劃的綜合指南,比較它們的適用性,並為進一步探索奠定基礎。這是一站式的資源,旨在為您提供對該領域的工作導向。




第一部分. 流程和流程改進

1. 簡介






2. 流程的案例







3. 建立您的流程計劃













4. 維持流程改進

     1. 記住您所做的事情

     2. 將業務成功與計劃成功結合

 3. 參與

     4. 培訓

   5. 支持