System Center Service Manager 2010 Unleashed (Paperback)

Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson, Patrik Sundqvist, David Pultorak

  • 出版商: SAMS
  • 出版日期: 2011-08-13
  • 定價: $1,980
  • 售價: 5.0$990
  • 語言: 英文
  • 頁數: 768
  • 裝訂: Paperback
  • ISBN: 0672334364
  • ISBN-13: 9780672334368
  • 立即出貨(限量) (庫存=2)



System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product.


A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies.


This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions.


• Understand Service Manager’s architecture and components

• Discover how Service Manager supports ITIL and MOF processes

• Accurately scope and specify your implementation to reflect organizational needs

• Plan to provide redundancy, ensure scalability, and support virtualization

• Design, deploy, and maintain Service Manager with security in mind

• Use Service Manager’s consoles and portals to provide the right resources to each user

• Create complete service maps with Service Manager’s business services

• Fully automate incident management and ticketing

• Implement best processes for identifying and addressing root causes of problems

• Systematically manage the life cycle of changes

• Use Service Manager to strengthen governance, risk management, and compliance

• Customize Service Manager’s data layer, workflows, and presentation layer

• Use management packs to simplify service desk customization

• Make the most of Service Manager’s reporting and dashboards



System Center Service Manager 2010為企業提供了一個完整且整合的平台,以採用和自動化服務管理最佳實踐,例如ITIL和Microsoft Operations Framework(MOF)。現在,有一本全面的、獨立的參考和技術指南,介紹這個強大的產品。

一個由專家作者組成的團隊提供了每個功能領域相關主題的逐步覆蓋,以幫助IT專業人員快速規劃、設計、實施和使用Service Manager 2010。在介紹產品及其與Microsoft System Center套件的關係之後,作者們對Service Manager在事件和問題解決、變更控制、配置管理和合規性方面的能力提供權威性的覆蓋。讀者還將找到與相關Microsoft技術集成Service Manager的專家指導。

這本書是每個計劃、安裝、部署和/或管理Service Manager的IT專業人員的不可或缺的資源,包括ITIL、MOF和其他IT顧問、系統管理員和開發人員創建定制解決方案。

• 了解Service Manager的架構和組件
• 發現Service Manager如何支持ITIL和MOF流程
• 準確地範圍和指定您的實施以反映組織需求
• 計劃提供冗餘性,確保可擴展性和支持虛擬化
• 設計、部署和維護具有安全性的Service Manager
• 使用Service Manager的控制台和門戶為每個用戶提供合適的資源
• 使用Service Manager的業務服務創建完整的服務映射
• 全面自動化事件管理和票務
• 實施最佳流程來識別和解決問題的根本原因
• 系統性地管理變更的生命周期
• 使用Service Manager加強治理、風險管理和合規性
• 自定義Service Manager的數據層、工作流程和展示層
• 使用管理包簡化服務台定制
• 充分利用Service Manager的報告和儀表板