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商品描述
Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared -- Workplace Conflict Resolution Essentials For Dummies has you covered In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances.
Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale.
- Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace
- Helps you find a solution and explore positive means for resolving conflicts
- Illustrates how working through problems within your team makes the workplace the positive environment it should be
- Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace
Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive
商品描述(中文翻譯)
解決職場衝突？沒問題
在辦公室中處理衝突可能會帶來意想不到的挑戰，但不必感到沒有準備——職場衝突解決精要將為您提供支持。在這本書中，您將找到實用的專家指導，涵蓋各種談判和調解成功解決方案的方法，幫助您和您的團隊。您將學到談判技巧、調解方法，以及針對管理者和員工處理職場衝突的解決方案，還有大量關於建立和維護成功團隊的建議，以應對現有衝突並幫助避免未來的干擾。
鼓勵同事朝著共同目標合作是一項所有成功商業專業人士必須具備的基本技能。這本資源教您如何正面應對職場中的不愉快衝突，而不是訴諸爭論、投降、逃避或提出投訴，為您提供恢復和平、預防衝突發生的工具和建議，同時提高生產力並提升士氣。
- 提供清晰的指導，幫助您處理衝突、解決爭端，並恢復職場的和平與生產力
- 幫助您找到解決方案，探索積極的衝突解決方法
- 說明如何在團隊內部解決問題，使職場成為應有的積極環境
- 提供指導，幫助您發展創造和諧職場所需的關鍵談判和調解技能
無論您是剛開始管理專業人士、在企業階梯上逐步上升，還是只是想增強您的知識基礎，職場衝突解決精要都擁有確保您的職場環境積極和高效所需的一切
作者簡介
Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.
作者簡介(中文翻譯)
Vivian Scott 是一位在私人執業的認證調解員，並在斯諾荷米什和島嶼縣的爭議解決中心擔任志工。她是華盛頓調解協會的成員。
