Managing Stakeholders in Software Development Projects

Description:

As stakeholder relationships and business in general have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practitioners and academics. The role of project management becomes immeasurably more challenging, when stakeholders are no longer seen as simple objects of managerial action but rather as subjects with their own objectives and purposes.

This book will aim to explain some of the complexities of project management and managerial relationships with stakeholders by discussing the practice of stakeholder engagement, dialog, measurement and management and the consequences of this practice for reporting and productivity, and performance within project management.

 

Stakeholders and the Context of Project Management: Software project management; The nature of stakeholder theory; The principles of stakeholder management; Key questions in stakeholder management; Summary of key points; Chapter reading; Stakeholders within the Project Environment: The identification of stakeholders and their roles; The classification and characteristics of stakeholders; The involvement of stakeholders in projects; Summary of key points; Chapter reading; Capability and Stakeholder Management: Resources and issues management; Capability and Stakeholder Management; Defining stakeholder commitment; Defining stakeholder interests; Defining stakeholder power; Predicting stakeholder problems; Addressing stakeholder information needs; Summary of key points; Chapter reading; Instruments of Stakeholder Analysis: Review on stakeholder analysis; Stakeholder values and behaviours; Conflict and loyalties; Ethics in stakeholder relationships; Central ethical issues; Central ethical issues; Legitimacy and project governance; Managing stakeholder adjustments; The role of communication; Summary of key points; Chapter reading; Building and Assessing Collaborative Stakeholder Relationships: Collaborative stakeholder relationships; Obstacles to stakeholder collaborations; Collaborative stakeholder strategies; Stakeholder recognition and reward systems; Opportunity and stakeholder costs; Summary of key points; Chapter reading; A Framework for Analysing and Evaluating Performance: Establishing project boards and review committees; Measuring contribution and performance; Qualifying risk and utilising stakeholder reviews; Contingency planning; Lessons learned (and peer appraisal); Summary of key points; Chapter reading; Selected Essays in Stakeholder Management: Software stakeholder management; Stakeholder Management; Trends in Stakeholder Management and Measurement in the Public Sector; Glossary

描述：
隨著利益相關者關係和商業在利益相關者思維中變得越來越重要，重要的新主題開始在實踐者和學者的世界中佔據中心舞台。當利益相關者不再被視為管理行動的簡單對象，而是作為具有自己目標和目的的主體時，項目管理的角色變得更加具有挑戰性。本書旨在通過討論利益相關者參與、對話、測量和管理的實踐以及這種實踐對項目管理中的報告、生產力和績效的影響，解釋項目管理和利益相關者關係的一些複雜性。

目錄：
利益相關者和項目管理的背景：軟體項目管理；利益相關者理論的性質；利益相關者管理的原則；利益相關者管理中的關鍵問題；關鍵點摘要；章節閱讀；項目環境中的利益相關者：利益相關者的識別及其角色；利益相關者的分類和特徵；利益相關者在項目中的參與；關鍵點摘要；章節閱讀；能力和利益相關者管理：資源和問題管理；能力和利益相關者管理；定義利益相關者的承諾；定義利益相關者的利益；定義利益相關者的權力；預測利益相關者的問題；滿足利益相關者的信息需求；關鍵點摘要；章節閱讀；利益相關者分析工具：利益相關者分析回顧；利益相關者的價值觀和行為；衝突和忠誠；利益相關者關係中的倫理問題；中心倫理問題；合法性和項目治理；管理利益相關者的調整；溝通的角色；關鍵點摘要；章節閱讀；建立和評估合作利益相關者關係的框架：合作利益相關者關係；利益相關者合作的障礙；合作利益相關者策略；利益相關者的認可和獎勵制度；機會和利益相關者成本；關鍵點摘要；章節閱讀；分析和評估績效的框架：建立項目委員會和審查委員會；衡量貢獻和績效；評估風險並利用利益相關者的審查；應變計劃；經驗教訓（和同行評估）；關鍵點摘要；章節閱讀；利益相關者管理的選擇性論文：軟體利益相關者管理；利益相關者管理；公共部門利益相關者管理和測量的趨勢；詞彙表