MCDST 70-272 Exam Cram 2: Supporting Users and Troubleshooting Dessktop Applications on a Windows XP Operating System (Paperback)

The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. The MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.

新的Microsoft Certified Desktop Support Technician (MCDST) 證書證明您具備成功支援終端用戶和解決運行在Windows XP上的桌面環境的技能。MCDST候選人必須通過兩個核心考試（70-271和70-272）。70-272考試與70-271（桌面支援技術人員的操作系統考試）結合，驗證候選人能夠成功回答（或升級）來自終端用戶的所有呼叫。MCDST 70-272 Exam Cram 2為讀者提供了通過70-272考試所需的基本信息，包括配置和疑難解答應用程序（Internet Explorer，Outlook Express），解決與可用性相關的問題，解決與應用程序自定義相關的問題，配置和疑難解答應用程序的連接性，以及配置應用程序安全性。本書可作為熟悉Windows XP的人的唯一學習指南，也可作為更全面的培訓材料、帶領式課程和/或基於計算機的培訓的完美補充指南。