Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit
暫譯: 說什麼！？以技巧和影響力溝通：在任何審計階段該說什麼以獲得結果

Butera, Ann M.

Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit
  • 出版商: CRC
  • 出版日期: 2022-05-30
  • 售價: $1,920
  • 貴賓價: 9.5 折 $1,824
  • 語言: 英文
  • 頁數: 208
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1032057734
  • ISBN-13: 9781032057736

    • 海外代購書籍(需單獨結帳)

相關主題

商品描述

This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting).

Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement.

The practical and memorable techniques are culled from author Ann M. Butera's CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations.

The author discusses the following behaviors in one's dealings with executives, process owners, control performers, and colleagues:

  • Demonstrating executive presence

  • Becoming the trusted advisor

  • Influencing others

  • Communicating with tact, confidence, and impact

  • Facilitating productive meetings and discussions

  • Overcoming resistance and objections

  • Managing and resolving conflict

  • Knowing when to let a topic go and move on

This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions.

The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.

商品描述(中文翻譯)

這本書探討了在執行審計、專案或檢討（即規劃、詳細測試和報告）過程中，溝通的重要角色。

本書針對各級的審計、資訊安全、企業及操作風險專業人士，尤其是剛入行的人士，Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit 包含了一系列實用且經過時間考驗的方法，促進在任何參與階段的高效且有效的溝通。

這些實用且令人難忘的技巧來自作者 Ann M. Butera 在 CRP 領域的經驗，她是一位受信任的顧問，曾教導數千名專業人士如何發展和磨練他們的人際關係、溝通和同理心技能。熟悉她所開發的五層能力模型 (Five Tier Competency ModelTM) 的人將會認出這些技巧是對於第三層：專案管理和第五層：管理利益相關者關係的深入探討。

作者討論了在與高層、流程擁有者、控制執行者和同事互動時的以下行為：
- 展現高層存在感
- 成為受信任的顧問
- 影響他人
- 以機智、自信和影響力進行溝通
- 促進富有成效的會議和討論
- 克服抵抗和異議
- 管理和解決衝突
- 知道何時放棄話題並繼續前進

這本書是專為希望與同事、審計對象或檢討對象進行主動且具說服力互動的專業人士而設計的指南。它描述了可以在虛擬、面對面、電話或視訊會議中使用的技巧（而非電子郵件、工作文件和報告）。它為每個人（特別是新進同事）提供了所需的人際關係技能，以 (1) 與內部利益相關者和客戶建立和發展關係，(2) 在會議前和會議中促進對話和討論，以及 (3) 自信且具高層存在感地處理即興問題，並留下良好的第一印象。

書中討論的主題和技巧附有案例研究、範例和練習，讓讀者有機會制定計劃，彌合理論與實踐之間的差距。當主題專家或培訓指南不易獲得時，讀者可以將本書作為可靠的資源。

作者簡介

Ann M. Butera is the Founder and President of The Whole Person Project, Inc., a consulting firm that uses customized approaches and training to achieve sustained and positive change in employee performance. She served on a financial services firm's audit committee for six years and served as audit committee chair. She is the author of Mastering the Five Tiers of Auditor Competency: The Essence of Effective Auditing. Ann Butera's expertise and experience in instructional design and her informative, entertaining, and thought-provoking presentation style have made her a sought-after lecturer for businesses, universities, nonprofit groups, and professional organizations on the national, regional, and local levels. As a lecturer and trainer, Ann Butera has had numerous articles published in many trade journals, including Bank Accounting & Auditing Magazine and the ABA Consumer Banking Digest, and she has been quoted in the New York Times and Working Woman magazine, among other publications. She is a columnist for the Indiana Bankers Association's Hoosier Banker magazine and for Protiviti's website, KnowledgeLeader.

作者簡介(中文翻譯)

安·M·布特拉（Ann M. Butera）是全人專案公司（The Whole Person Project, Inc.）的創辦人及總裁，這是一家利用客製化方法和訓練來實現員工表現持續且正向變化的顧問公司。她曾在一家金融服務公司的審計委員會任職六年，並擔任審計委員會主席。她是《掌握審計人員能力的五個層級：有效審計的本質》（Mastering the Five Tiers of Auditor Competency: The Essence of Effective Auditing）的作者。安·布特拉在教學設計方面的專業知識和經驗，以及她資訊豐富、娛樂性強且引人深思的演講風格，使她成為全國、區域及地方企業、大學、非營利團體和專業組織的熱門講者。作為講師和訓練師，安·布特拉在許多行業期刊上發表了多篇文章，包括《銀行會計與審計雜誌》（Bank Accounting & Auditing Magazine）和《美國銀行家協會消費銀行文摘》（ABA Consumer Banking Digest），並曾在《紐約時報》（New York Times）和《職場女性》（Working Woman）雜誌等出版物中被引用。她是印第安納銀行家協會的《胡賽銀行家》（Hoosier Banker）雜誌專欄作家，以及Protiviti網站KnowledgeLeader的專欄作家。

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