Designing Agentic AI Experiences: UX Strategies for Collaborative, Human-Centered AI
暫譯: 設計自主型 AI 體驗：以人為本的協作 UX 策略
Yocco, Victor
相關主題
商品描述
The era of the passive digital tool is ending. Software is becoming an active partner capable of autonomy, thanks to Agentic Artificial Intelligence (AI). This evolution presents User Experience (UX) professionals with new challenges and demands a fundamental change in UX design. UX must evolve from designing screens to choreographing relationships.
Designing Agentic AI Experiences provides a practical framework for building AI partners that users trust. This book bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of AI into products that respect human dignity and build trust between user and system.
Readers of this book will learn to:
- Design Trust: Use the Trust Battery model to measure and maintain user confidence over time
- Define Personality: Craft Agent Personas and Relationship Archetypes that align with user expectations
- Structure Delegation: Implement the Ladder of Autonomy to guide users from simple suggestions to fully automated actions
- Ensure Safety: Deploy Circuit Breakers and feedback loops that prevent errors and keep the human in control
- Scale Strategy: Establish an Agentic Center of Excellence to govern multi-agent ecosystems across the enterprise
The technology is ready. The challenge is no longer building intelligence behind the interface but designing the partnership. This book shows you how.
商品描述(中文翻譯)
被動數位工具的時代即將結束。隨著代理型人工智慧（Agentic Artificial Intelligence, AI）的發展，軟體正變成一個能夠自主的主動夥伴。這一演變為使用者體驗（User Experience, UX）專業人士帶來了新的挑戰，並要求UX設計進行根本性的變革。UX必須從設計螢幕演變為編排關係。
設計代理型AI體驗提供了一個實用的框架，用於建立使用者信任的AI夥伴。本書彌合了心理學理論與介面實踐之間的鴻溝。它使UX設計師和研究人員能夠主導AI的整合，創造尊重人類尊嚴並建立使用者與系統之間信任的產品。
本書的讀者將學會：
- 設計信任：使用信任電池模型來衡量和維持使用者的信心
- 定義個性：創建與使用者期望相符的代理角色和關係原型
- 結構委派：實施自主性階梯，引導使用者從簡單建議到完全自動化的行動
- 確保安全：部署斷路器和反饋迴路，以防止錯誤並保持人類的控制權
- 擴展策略：建立代理型卓越中心，以管理企業內的多代理生態系統
技術已經準備就緒。挑戰不再是建立介面背後的智慧，而是設計夥伴關係。本書將告訴你如何做到這一點。
作者簡介
Victor Yocco is a UX researcher and psychologist with decades of experience consulting with the world's largest enterprises across diverse industries. He helps organizations navigate the complexities of automation to build systems that serve human needs. He frequently writes and speaks on Agentic AI, the psychology of trust, and the ethics of autonomous systems. Dr. Yocco obtained his PhD from The Ohio State University, where he studied psychology and communication in informal science settings. He resides outside of Philadelphia.
作者簡介(中文翻譯)
Victor Yocco 是一位用戶體驗（UX）研究員和心理學家，擁有數十年的經驗，曾為全球最大的企業提供諮詢，涵蓋多個行業。他幫助組織應對自動化的複雜性，以建立滿足人類需求的系統。他經常撰寫和演講有關代理式人工智慧（Agentic AI）、信任心理學以及自主系統的倫理問題。Yocco 博士在俄亥俄州立大學（The Ohio State University）獲得博士學位，專攻非正式科學環境中的心理學和傳播學。他目前居住在費城郊區。
