A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Waite, Andrew

  • 出版商: CRC
  • 出版日期: 2017-07-27
  • 售價: $5,900
  • 貴賓價: 9.5$5,605
  • 語言: 英文
  • 裝訂: Hardcover - also called cloth, retail trade, or trade
  • ISBN: 1138412546
  • ISBN-13: 9781138412545
  • 下單後立即進貨 (約2~4週)

相關主題

商品描述

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording