A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
暫譯: 呼叫中心技術實用指南：選擇合適的系統以實現全面客戶滿意度

Name: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Price: 6517 TWD
Availability: OnlineOnly
Author: Waite, Andrew
ISBN: 1138412546

Waite, Andrew

出版商: CRC
出版日期: 2017-07-27
售價: $6,860
貴賓價: 9.5 折 $6,517
語言: 英文
裝訂: Hardcover - also called cloth, retail trade, or trade
ISBN: 1138412546
ISBN-13: 9781138412545
相關分類: 商業管理類

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商品描述

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording