Knowledge Service Engineering Handbook (Hardcover)

Edited by Jussi Kantola, the founding faculty member of the world’s first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms.

The handbook outlines how to acquire and utilize knowledge in the 21^st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with an introduction to the main concepts of knowledge services. It then explores data, information and knowledge based engineering methods and applications that can be used to develop knowledge services, followed by discussions of the importance of human networks in knowledge services. The handbook concludes with descriptions of high-performance knowledge service systems. This structure allows different uses: the information can be looked up as needed or read in the order presented.

As with any new field, the excitement lies in seeing how to combine these advances in data, information, and human parts of knowledge services in the future. While most books on this subject concentrate on data, information, or knowledge, this handbook integrates coverage of all three, thus providing a complete examination of sustainable knowledge services. The handbook has been carefully designed to be of use to professionals who develop new knowledge services and related businesses, for academic researchers and lecturers to start new research projects, and for students studying knowledge services, knowledge service production, and knowledge service business.

由韓國科學技術高等研究院(Korea Advanced Institute of Science and Technology)的世界第一所知識服務工程系創始教職員Jussi Kantola和佛羅里達中央大學(UCF)工業工程與管理系的Waldemar Karwowski共同編著的《知識服務工程手冊》(Knowledge Service Engineering Handbook)定義了知識服務工程的含義，並解釋了它與服務工程和服務生產的區別。這本開創性的手冊探討了來自世界各地這一領域的研究人員和從業人員的最新進展，並提供了對知識服務系統和工程範式的工程、系統、行業和消費者使用觀點。

該手冊概述了如何在21世紀獲取和利用知識，包括美國、歐洲和亞洲的多種文化觀點。分為四個部分，首先介紹了知識服務的主要概念。然後探討了基於數據、信息和知識的工程方法和應用，可用於開發知識服務，接著討論了人際網絡在知識服務中的重要性。手冊最後描述了高性能的知識服務系統。這種結構可以有不同的用途：可以根據需要查找信息，也可以按照提供的順序閱讀。

與任何新領域一樣，激動人心的是看到如何將數據、信息和人類在知識服務中的進展結合起來。雖然大多數關於這一主題的書籍集中在數據、信息或知識上，但這本手冊將三者的內容整合在一起，從而提供了對可持續知識服務的全面研究。該手冊經過精心設計，可供開發新知識服務和相關業務的專業人士使用，供學術研究人員和講師開展新的研究項目使用，以及供學習知識服務、知識服務生產和知識服務業務的學生使用。