Reinventing Itil(r) and Devops with Digital Transformation: Essential Guidance to Accelerate the Process

The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately.

This book starts with the basics of digital transformation before exploring how this works in practice: that is, people, processes and technology, and org structures. It delves into value streams that are the basis for ITIL and DevOps, highlighting the differences between the methods of the past and new methodologies needed to ensure products to meet contemporary expectations. This updated edition includes new chapters that discuss digital transformation for business success, introduce the battle tank framework, leading people in the digital world, managing work in a remote working model, and the product-led transformation model. These new chapters provide the guidance necessary to move beyond DevOps into a holistic digital transformation exercise.

The ideas, recommendations, and solutions you'll learn over the course of this book can be applied to develop solutions or create proposals for clients, and to deliver seamless services for DevOps projects.
What You Will Learn

• Understand digital transformation
• Leverage the battle tank framework for digital transformation
• Gain insight into the confluence of DevOps and ITIL
• Adapt ITIL processes in DevOps projects
• Move organizations from a project to a product-led model
• Lead teams in a digital world
• Manage the work of remote teams

Who This Book Is ForIT consultants and IT professionals who are looking for guidance to strategize, plan and implement digital transformation initiatives; design and redesign ITIL processes to adapt to the digital ways of working; moving organizations to product-led business; and leading people and managing work in the digital age.

這本書的第二版已經完全更新，展示了DevOps工作方式如何持續適應不斷變化的技術。ITIL流程已與DevOps框架合併，反映了目前強調產品模型而非將專案和支援模型分開的趨勢。

本書從數位轉型的基礎知識開始，然後探討實際應用，包括人員、流程、技術和組織結構。它深入探討了ITIL和DevOps的價值流，突顯了過去方法和滿足當代期望所需的新方法論之間的差異。這本更新版還包括了討論企業成功的數位轉型、介紹戰車框架、在數位世界中領導人員、在遠程工作模式下管理工作以及產品導向轉型模型的新章節。這些新章節提供了超越DevOps的整體數位轉型指導。

本書中所學到的觀念、建議和解決方案可以應用於開發解決方案或為客戶提出建議，並為DevOps專案提供無縫服務。

你將學到以下內容：
- 了解數位轉型
- 利用戰車框架進行數位轉型
- 瞭解DevOps和ITIL的交集
- 在DevOps專案中適應ITIL流程
- 將組織從專案導向轉為產品導向模型
- 在數位世界中領導團隊
- 管理遠程團隊的工作

本書適合IT顧問和IT專業人士，他們正在尋求指導以制定策略、規劃和實施數位轉型計劃；設計和重新設計適應數位工作方式的ITIL流程；將組織轉向以產品為導向的業務；以及在數位時代領導人員和管理工作。

Abhinav Krishna Kaiser works as a consulting partner in a leading consulting firm. He has led several digital transformation programmes across customers from various sectors. He consults with clients on various transformation initiatives that can be undertaken to come ahead of the curve.

Abhinav has worked in past as DevOps architect, Agile coach, service architect and programme manager among other roles. He has conducted several trainings in multiple geographies on DevOps, Agile and ITIL in classroom and remote setting. His achievements include successfully transforming customers into digital ways of working, modernizing applications, implementing DevOps and automation, developing customized service frameworks for specific customer needs among others.

In 2004, Abhinav started to write technical blogs and was one of the few leading bloggers at the time. He has written on several leading blogs such as Tech Republic, Train Signal and Plural Sight. He has written four books on ITIL and DevOps topics - Become ITIL Foundation Certified in 7 Days, Become ITIL 4 Foundation Certified in 7 Days, Reinventing ITIL(R) in the Age of DevOps, and Workshop in a Box: Communication Skills for IT Professionals.

Abhinav Krishna Kaiser 在一家領先的諮詢公司擔任諮詢合夥人。他帶領過多個不同行業客戶的數字轉型計劃。他與客戶協商各種轉型計劃，以提前應對變化。

Abhinav 曾擔任 DevOps 架構師、敏捷教練、服務架構師和項目經理等多個角色。他在多個地區進行過多次關於 DevOps、敏捷和 ITIL 的培訓，包括實體課堂和遠程培訓。他的成就包括成功將客戶轉型為數字化工作方式，現代化應用程序，實施 DevOps 和自動化，為特定客戶需求開發定制服務框架等。

2004年，Abhinav 開始撰寫技術博客，當時是少數幾位領先的博客作者之一。他在 Tech Republic、Train Signal 和 Plural Sight 等領先博客上發表過文章。他撰寫了四本關於 ITIL 和 DevOps 主題的書籍，包括《7天內成為 ITIL 基礎認證專家》、《7天內成為 ITIL 4 基礎認證專家》、《在 DevOps 時代重塑 ITIL》和《工作坊：IT 專業人員的溝通技巧》。