Digital Transformation Success: Achieving Alignment and Delivering Results with the Process Inventory Framework

Discover the key to digital transformation success in this comprehensive guide. In today's rapidly advancing technological landscape, companies are promised innovative business models, enhanced customer experiences, and productivity improvements through digital initiatives. However, it's disheartening that 70% of these endeavors fail to meet their goals, resulting in lost investments and frustrated stakeholders.

The root cause of these failures often lies in the lack of alignment across organizations. Achieving alignment is crucial, encompassing both vertical alignment - which involves aligning goals from the CEO down to even low-level single contributors - and horizontal alignment - which enables seamless collaboration across functional areas. To address this challenge, the book introduces Process Inventory, a powerful framework that not only establishes a common language but also aligns resources throughout the organization, driving a new level of operating efficiency and agility necessary to thrive in this digital era.

This comprehensive guide delves beyond guiding principles, providing readers with detailed methods, modeling techniques, operating models, and real-world case studies. By leveraging the Process Inventory framework, organizations can enhance existing disciplines like Change Management, Risk Management, and Operational Excellence, enabling effective digital technology design and propelling them into the forefront of the digital age.

What You'll Learn

• ​The transformative power of the Process Inventory framework to drive Digital Transformation success by aligning resources, organizational goals, and efforts, leading to unparalleled agility.
• How the Process Inventory serves as the connective tissue that redefines how an organization operates, enabling operational excellence and enhanced efficiency.
How Process Inventory directly supports the seamless implementation of cutting-edge digital technologies like machine learning, intelligent process automation, and microservices.
• Key best practices, including building and maintaining models, engaging stakeholders, and attaining maximum value from this framework.
• How Process Inventory seamlessly integrates with and elevates existing disciplines such as Process Modeling, Enterprise Architecture, Risk Management, Lean/Six Sigma Process Improvement, Change Management, and Business Architecture.

Who This Book Is For

• Forward-thinking Business Executives committed to achieving their digital transformation agenda
• Visionary Leaders, including COOs and CIOs, striving to elevate their organization's efficiency and effectiveness
• Individual practitioners and teams dedicated to driving transformation strategies and techniques within their organization
• Process Center of Excellence personnel entrusted with mapping out and managing processes for their organization's success

在這本全面指南中，您將發現實現數位轉型成功的關鍵。在今天快速發展的技術環境中，企業被承諾透過數位計畫實現創新的商業模式、提升客戶體驗和提高生產力。然而，令人沮喪的是，70%的這些計畫未能實現目標，導致投資損失和利益相關者的挫敗感。

這些失敗的根本原因通常在於組織間缺乏協調一致。實現協調一致至關重要，包括垂直協調 - 從CEO到低層級的單一貢獻者之間的目標協調 - 和水平協調 - 促進跨職能領域的無縫協作。為了應對這一挑戰，本書介紹了強大的流程清單框架，不僅建立了共同語言，還在整個組織中協調資源，推動適應這個數位時代所需的新的運營效率和靈活性。

這本全面指南深入探討了指導原則之外的內容，為讀者提供了詳細的方法、建模技術、運營模型和實際案例研究。通過利用流程清單框架，組織可以增強現有的變革管理、風險管理和運營卓越等學科，實現有效的數位技術設計，並使自己成為數位時代的領先者。

您將學到什麼：
- 流程清單框架的轉型力量，通過協調資源、組織目標和努力，實現數位轉型的成功，帶來無與倫比的靈活性。
- 流程清單作為重新定義組織運作方式的連接組織，實現運營卓越和提高效率。
- 流程清單如何直接支持先進的數位技術實施，如機器學習、智能流程自動化和微服務。
- 關鍵的最佳實踐，包括建立和維護模型、吸引利益相關者，以及從這個框架中獲得最大價值。
- 流程清單如何與現有學科（如流程建模、企業架構、風險管理、精益/六西格瑪流程改進、變革管理和業務架構）無縫整合和提升。

本書適合對實現數位轉型議程有承諾的有前瞻性的企業高管、包括COO和CIO，致力於提升組織效率和效能的有遠見的領導者，以及致力於推動組織內的轉型策略和技術的個人從業者和團隊，以及負責為組織成功繪製和管理流程的流程卓越中心人員。

Michael Schank is a Founder and Managing Director of Process Inventory Advisors LLC. He has over 25 years of experience in the Financial Services industry, mainly as a management consultant advising clients on a range of topics, including technology, process, risk, and large-scale business and digital transformations. He has also held leadership roles with prominent banks.

After earning a B.S degree in Operations Management and Information Systems at Northern Illinois University, he spent 13 years of his career at Accenture, focusing on technology and system integration programs. After a technology leadership role at Bank of America, he joined EY and shifted his focus to developing and applying process-driven frameworks to a large range of his financial services clients' transformation challenges. At EY, he established the first US Financial Services Process Excellence practice and has personally driven over $100 million in Process Excellence related services and led delivery teams on many large and complex transformation programs. He subsequently joined Citi as the Head of Process Excellence for the US Personal Bank and instituted the Process Inventory framework as part of the program they set up in response to their 2020 Consent Order.

Michael's new book, "Digital Transformation Success," details how the Process Inventory framework that he developed and perfected can help organizations achieve alignment, which is critical for success in their Digital Transformation and Operational Excellence programs.

Beyond his professional achievements, Michael loves spending time with his teenage children and is an avid reader, runner, and traveler.

Michael Schank是Process Inventory Advisors LLC的創始人兼董事總經理。他在金融服務行業擁有超過25年的經驗，主要作為管理顧問，為客戶提供包括技術、流程、風險和大規模業務和數字轉型在內的各種主題的建議。他還曾在知名銀行擔任領導職務。

在北伊利諾伊大學獲得運營管理和信息系統學士學位後，他在Accenture度過了13年的職業生涯，專注於技術和系統整合項目。在擔任美國銀行的技術領導職務後，他加入了安永（EY），將重點轉向開發和應用基於流程的框架，以應對眾多金融服務客戶的轉型挑戰。在EY，他建立了美國首個金融服務流程卓越實踐，並個人推動了超過1億美元的與流程卓越相關的服務，並帶領交付團隊參與了許多大型和複雜的轉型項目。隨後，他加入花旗銀行，擔任美國個人銀行流程卓越負責人，並將流程清單框架納入他們為應對2020年同意令而設立的計劃中。

Michael的新書《數字轉型成功》詳細介紹了他開發和完善的流程清單框架如何幫助組織實現對齊，這對於他們的數字轉型和運營卓越計劃的成功至關重要。

除了他的專業成就，Michael喜歡與他的十幾歲孩子共度時光，並且是一位熱愛閱讀、跑步和旅行的人。