Mastering your OSS: Operational Support System Implementation Tips and Techniques

This book will show you how to ready your organisation for the big changes that an OSS (Operational Support System) implementation will bring about and then how to carry your OSS into an exciting new era. OSS are entering a period of massive change, with disruptive innovation impacting any organisation that is dependent upon communications networks, including traditional Telecommunication Service Providers, Utilities, Data Centres, Content Providers and Enterprise / Corporate organisations. Speed to market, innovation, flexibility and customer relationships are vital differentiators for many of these organisations, attributes which your OSS can either help or hinder. Successful organisations achieve agility and responsiveness through their OSS, whilst others are prevented from changing quickly because of the complexity of the OSS. In "Mastering your OSS" you'll learn many counterintuitive ideas that will inspire and provoke you, ideas that have been built and refined over more than a decade of practical experience. "Mastering your OSS" shows you better, faster, easier, less risky ways to implement all aspects of your OSS projects. With straightforward language and a simplify-everything approach, "Mastering your OSS" is the innovative playbook for anyone who has been tasked with implementing an OSS project.