Interaction Design for Complex Problem Solving: Getting the Work Right

Descriptions:

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need.

This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries.

Table of Contents:

Preface
Introduction
Part One - Understanding the Work
1 What Makes Complex Problem Solving Complex?
2 Usefulness: Focusing on Inquiry Patterns, Task Landscapes, and Core Activities
3 Filling in the Gaps: Integrating Usefulness Into User-Centered Design
Part Two - Solving Problems in Technical, Social, and Co-emergent Systems
4 Keeping the System Up and Running
5 Getting IT Right
6 Criteria, Constraints, and Choices for Optimizing the Mix
7 Examining Design Strategies and Choices for Optimizing the Mix
8 Decision-Making in Complex Socio-Technical Systems of Patient Care
9 Designing for Usefulness Across Cases
Part Three - Thinking Strategically
10 Next Steps: Politics and Positioning of Usefulness
Appendix A

描述：
複雜問題解決軟體可能以先進的功能和迷人的視覺效果令人驚艷，但實際使用時常常令人失望甚至沮喪。這些軟體很少遵循使用者自己的工作方法，也不給予使用者真正需要的控制和選擇權限。

本書提出了一種突破性的複雜問題解決應用的互動設計方法。作者利用她豐富的領域經驗，提出了一種全新的觀點，將複雜問題解決軟體和網路應用視為一個獨特的類別，具有自己的實用性需求和設計準則。這種方法強調整合的互動而不是離散的行動，明確界定了什麼使問題解決變得複雜，並探討了分析、建模和設計探索性查詢的策略。

目錄：
前言
引言
第一部分 - 理解工作
1 什麼使複雜問題解決變得複雜？
2 實用性：關注查詢模式、任務景觀和核心活動
3 填補空白：將實用性整合到以使用者為中心的設計中
第二部分 - 在技術、社會和共同出現的系統中解決問題
4 保持系統運作
5 正確使用資訊科技
6 優化混合物的標準、限制和選擇
7 檢視優化混合物的設計策略和選擇
8 在複雜的社會技術病患護理系統中進行決策
9 跨案例設計實用性
第三部分 - 战略思考
10 下一步：實用性的政治和定位
附錄 A