Call Center Savvy: How to Position Your Call Center for the Business Challenges

Keith Dawson

  • 出版商: CRC Press
  • 出版日期: 1999-03-31
  • 定價: USD $28.95
  • 售價: $608
  • 貴賓價: 9.5$576
  • 語言: 英文
  • 頁數: 208
  • 裝訂: Paperback
  • ISBN: 1578200504
  • ISBN-13: 9781578200504

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產品描述

A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call center works, and how it fits into a larger business strategy; how new technologies will affect operations; the role of the Internet; the effect of international expansion; and what the future holds.