Call Center Savvy: How to Position Your Call Center for the Business Challenges
Keith Dawson
- 出版商: CMP Books
- 售價: $1,530
- 貴賓價: 9.5 折 $1,454
- 語言: 英文
- 頁數: 214
- 裝訂: Paperback
- ISBN: 1578200504
- ISBN-13: 9781578200504
已絕版
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商品描述
A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call center works, and how it fits into a larger business strategy; how new technologies will affect operations; the role of the Internet; the effect of international expansion; and what the future holds.