Cisco Unity Connection (Paperback)

Cisco Unity Connection

The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting

 

David Schulz

 

Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.

 

The author begins by introducing Cisco Unity Connection’s core features, capabilities, and components. Next, he provides thorough, step-by-step coverage of configuration, including users, contacts, call routing, dial plans, class of service, and templates. You will find extensive discussions of user features and access, administration and maintenance, redundancy and backup, and much more. Throughout, the author addresses many enhancements introduced in the new Cisco Unity Connection v8.5 software.

This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.

 

David Schulz has more than 27 years of experience with networking, security, and voice technologies. Before joining Skyline Advanced Technology Services, he was involved in network engineering, consulting, project management, and engineering oversight for a Midwest reseller. He has taught networking technologies to both customers and engineers, created multiple process and procedure methodologies and documents, and held network contracting responsibilities at a large global enterprise. He holds CCSI, CCNP Voice, CCSP, and CCDP certifications.  

 

·                      Plan voice messaging designs, including active-active cluster pair and single-server configurations

·                      Identify required equipment and codecs, and accurately size servers

·                      Efficiently install and upgrade Cisco Unity Connection software

·                      Perform non-Cisco integrations with PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG)

·                      Administer users and contacts with Cisco Unity Connection Administration, Bulk Administration Tool, AXL, and LDAP

·                      Provide access via phones, the web, and mobile applications

·                      Configure call, directory, and interview handlers

·                      Implement dial plan components, including partitions and search scopes

·                      Configure Cisco Unity Connection networking, including SMTP

·                      Configure, implement, and use Voice Profile for Internet Mail (VPIM)

·                      Create reports and perform real-time monitoring

·                      Master tools for maintenance, backup, and disaster recovery

·                      Implement advanced features, from SpeechView to SMS notification

 

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony
technologies, plan and design converged networks, and implement network
solutions for increased productivity.

 

《Cisco Unity Connection》
Cisco Unity Connection語音訊息系統設計、實施和故障排除的全面指南

David Schulz
《Cisco Unity Connection》介紹了您成功計劃、設計、實施和維護Cisco Unity Connection語音訊息系統所需的所有概念和技術。企業語音專家David Schulz提供清晰的解釋、實用的示例、實際案例研究和最佳實踐解決方案，涵蓋了系統生命周期的每個階段。

作者首先介紹了Cisco Unity Connection的核心功能、能力和組件。接下來，他詳細逐步地介紹了配置，包括用戶、聯繫人、呼叫路由、撥號計劃、服務類別和模板。您將找到對用戶功能和訪問、管理和維護、冗餘和備份等方面的廣泛討論。在整個過程中，作者還介紹了新的Cisco Unity Connection v8.5軟件中引入的許多增強功能。

本書最後提供了一個完整的故障排除指南，包括確定常見部署挑戰並幫助您建立實際問題解決能力的案例研究。

David Schulz在網絡、安全和語音技術方面擁有超過27年的經驗。在加入Skyline Advanced Technology Services之前，他參與了中西部經銷商的網絡工程、咨詢、項目管理和工程監督工作。他曾向客戶和工程師教授網絡技術，創建了多個流程和程序方法論和文件，並在一家大型全球企業擔任網絡承包責任。他擁有CCSI、CCNP Voice、CCSP和CCDP認證。

· 計劃語音訊息設計，包括主動-主動叢集對和單服務器配置
· 確定所需設備和編解碼器，並準確調整伺服器大小
· 高效安裝和升級Cisco Unity Connection軟件
· 進行與PBX IP媒體閘道器（PIMG）和T1 IP媒體閘道器（TIMG）的非Cisco集成
· 使用Cisco Unity Connection Administration、Bulk Administration Tool、AXL和LDAP管理用戶和聯繫人
· 通過電話、網絡和移動應用程序提供訪問
· 配置呼叫、目錄和訪問者處理程序
· 實施撥號計劃組件，包括分區和搜索範圍
· 配置Cisco Unity Connection網絡，包括SMTP
· 配置、實施和使用Voice Profile for Internet Mail（VPIM）
· 創建報告並進行實時監控
· 掌握維護、備份和災難恢復工具
· 實施從SpeechView到短信通知的高級功能

本書是Cisco Press®網絡技術系列的一部分。Cisco Press的IP通信書籍幫助網絡專業人士了解語音和IP電話技術，並規劃