The Case for Virtual Business Processes : Reduce Costs, Improve Efficiencies, an

Martha Young, Michael Jude

The Case for Virtual Business Processes : Reduce Costs, Improve Efficiencies, an

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Reduce costs, improve efficiencies, and focus on your core business

  • Leverage your technology infrastructure to save money and virtualize processes.
  • Discover the principles behind BPV and the ways in which they can benefit your business.
  • Benefit from incremental cost savings, maximizing your business' ROI.
  • Learn from real-world case studies that illustrate best practices.
  • Understand the solution-provider market, maximizing the impact of your investment.

The dot-com collapse generally discredited the idea of leveraging the Internet to build viable businesses. Many market pundits have decried the concept without examining the underlying dynamics associated with these companies' failures. The truth is, prior business models were built on a flawed business case, not bad technology. In fact, the dot-com bubble created a whole new class of automation that, when applied to conventional businesses, can dramatically improve time to market, competitive response, and customer interaction. This is not virtual business; this is business process virtualization (BPV), and enterprises that don't grasp and apply the principals of BPV will rapidly be rendered obsolete by those that do, being quickly outmaneuvered and displaced in the market.

BPV is the application of networked, intelligent IT infrastructure to enhance skilled personnel, processes, and assets, which enables companies to improve efficiencies, increase competitive advantage, heighten brand awareness, reduce costs, and improve bottom line revenues. Unlike business process automation, BPV focuses on new management approaches for personnel and technology, signaling a fundamental change in the way that we think about business and its objectives.

While reading The Case for Virtual Business Processes, you will understand why BPV is critical to the long-term viability of your business, while learning how to leverage your intelligent networked infrastructure using leading-edge products and technologies from Cisco Systems.

This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.

Table of Contents

Foreword.

Introduction.

1. The Role of Business Process Virtualization in Your Business.

What Is Business Process Virtualization? What Is Incrementalization? What Is Technology's Impact on Business Models? Technology and BPV. Summary. References.

2. History Lessons: Why Conventional Business Models No Longer Work.

What Business Are You In? Why Firms Should Focus on Their Core Business and Not Make IT a Core Competency. Internet-Based Business Models. Why More Data Is Not the Answer. Summary. Case Study: vCustomer Corporation, Seattle, Washington (www.vcustomer.com). References.

3. Capitalizing on Enabling Technologies.

A Day in the Life of a Virtual Employee. Scott, You Were Right: The Network as a Computer. Summary. Case Study: Teletext, United Kingdom (www.teletext.com).

4. Capitalizing on Enabling Applications.

VoIP. Streaming Media. Follow-Me IP Addresses. Summary. Case Study: KnowledgeNet (www.knowledgenet.com).

5. Capitalizing on a Virtual Presence.

Telecommuting. VLANs. Webification and Portals. Summary. Case Study: ARUP Laboratories, Inc. Reference.

6. Capitalizing on Outsourcing.

Why You Don't Want to Manage 100 Percent of Your Infrastructure. Ways to Safeguard Your Business Infrastructure. How to Select an Outsourcer. Summary. Case Study: InfoWorld Media Group.

7. Internal Security Implications of Managing the BPV-Centric Company.

The Importance of Internal Security. Safeguarding the Company's. Intellectual Property. Quality of Service. Summary. Case Study: Motorola (www.motorola.com).

8. Financial Implications of BPV on Conventional Businesses.

Reduced Costs. The True Total Cost of Ownership. The ROI for a Virtualized Business. Knowledge of Customer Issues. Improved Decision Making. Competitive Advantages of a Virtualized Corporation. Summary.

Survey Instrument.

Survey Instrument Format. The BPV Survey Instrument.

Appendix B: BPV Providers

Glossary

Index.

商品描述(中文翻譯)

降低成本，提高效率，並專注於核心業務

- 利用您的技術基礎設施節省金錢並虛擬化流程。
- 了解BPV的原則以及它們如何使您的業務受益。
- 從增量成本節省中獲益，最大化您的業務投資回報率。
- 從實際案例研究中學習最佳實踐。
- 了解解決方案提供商市場，最大化您的投資影響力。

互聯網泡沫破裂通常使利用互聯網建立可行業務的想法失去信譽。許多市場專家在未研究這些公司失敗的基本動力的情況下譴責這一概念。事實上，以往的商業模式建立在有缺陷的商業案例上，而不是糟糕的技術上。事實上，互聯網泡沫創造了一整套自動化工具，當應用於傳統企業時，可以顯著提高上市時間、競爭反應和客戶互動。這不是虛擬業務，而是業務流程虛擬化（BPV），不理解並應用BPV原則的企業將迅速被那些理解並應用的企業淘汰，並在市場上迅速被超越和取代。

BPV是將網絡化、智能化的IT基礎設施應用於增強熟練人員、流程和資產，使企業能夠提高效率、增加競爭優勢、提高品牌知名度、降低成本並改善底線收入。與業務流程自動化不同，BPV專注於人員和技術的新管理方法，標誌著我們思考業務及其目標的根本變革。

閱讀《虛擬業務流程的案例》時，您將了解為什麼BPV對您業務的長期生存能力至關重要，同時學習如何利用思科系統的領先產品和技術來利用您的智能網絡基礎設施。

這本書是思科出版社提供的網絡業務系列之一。該系列的書籍為IT高管、決策者和網絡專業人員提供有關當今最重要的技術和業務策略的相關信息。

目錄：
- 前言
- 引言
- 第1章：業務流程虛擬化在您的業務中的角色
- 第2章：歷史教訓：為什麼傳統商業模式不再有效
- 第3章：利用啟用技術
- 第4章：利用啟用應用
- 第5章：利用虛擬存在
- 第6章：利用外包

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