User-Centered Agile Method (Hardcover)

Agile development methods began to emerge around 20 years ago. However, it was not until the early 2000s that they began to be widely used in industry. This growth was often due to the advent of Internet services requiring faster cycles of development in order to heighten the rate at which an ever-greater number of functionalities were made available. In parallel, user-centered design (UCD) methods were also becoming more and more widely used: hence, user-centered design and agile methods were bound to cross paths, at least in the telecoms industry! During this period, in the field of telecommunications, the explosion in the number of connected terminals, Web applications, new use environments (particularly in a domestic setting), etc., meant it was crucial to gain a fuller understanding of users’ requirements and better evaluate the relevance and acceptance of services’ attempts to cater for these requirements. Thus the user-centered agile method, as proposed in this book, aims to mutually integrate two existing methods: user-centered design – as used by ergonomists – and the agile Scrum method – as used by developers. The user testing method is also covered. Analyzing work on this subject spanning the past 10 years, the authors also provide an assessment of the feedback on the user-centered agile method. The method described in this book has been based on all these sources. It is a framework relying on the logic introduced by Scrum, i.e. a framework based on project management. The method proposed is seen as an extension of Scrum which is “centered on humans” because of the integration of user-centered design and user-testing. Therefore the description of the user-centered agile method is based on the basics of the agile Scrum method and uses its terminology and elements. As well as descriptive elements of the user-centered agile method, practical examples of how to implement it are also provided.

Contents

1. Introduction.
2. Intrioduction to the Methods Employed.
3. Sources for this Work.
4. Description of The User-Centered Agile Method.
5. Case Studies.

About the Authors

Dominique Deuff worked at the National Institute of Informatics in Japan for 2½ years before coming back to France in June 2006 and joining Orange Labs France Telecom as a developer in a Scrum team. In 2008, she graduated with a Master’s degree in ergonomics and has since then been applying her new skills to various projects at Orange Labs Lannion.
Mathilde Cosquer joined Orange Labs as an ergonomist after completing her PhD on the question of transparency of technical devices from the user’s point of view. She has taken part in the design and evaluation of numerous innovating services, but over the past four years, she has been more particularly involved in projects of interpersonal communication services.

敏捷開發方法在大約20年前開始出現，然而直到2000年代初才在工業界廣泛應用。這種增長通常是由於互聯網服務的出現，需要更快的開發週期，以提高功能的提供速度。與此同時，以用戶為中心的設計方法也越來越廣泛地應用：因此，用戶為中心的設計和敏捷方法在電信行業至少是不可避免的交叉！在這個時期，電信領域中連接終端數量的爆炸增長、Web應用程序、新的使用環境（尤其是在家庭環境中）等，意味著必須更充分地了解用戶的需求，並更好地評估服務的相關性和接受度。因此，本書提出的用戶為中心的敏捷方法旨在相互整合兩種現有方法：人因學家使用的用戶為中心的設計方法和開發人員使用的敏捷Scrum方法。本書還介紹了用戶測試方法。通過分析過去10年的研究成果，作者還對用戶為中心的敏捷方法的反饋進行了評估。本書描述的方法基於所有這些來源。它是一個依賴於Scrum引入的邏輯的框架，即一個基於項目管理的框架。所提出的方法被視為Scrum的擴展，因為它“以人為中心”，這是由於整合了用戶為中心的設計和用戶測試。因此，對用戶為中心的敏捷方法的描述基於敏捷Scrum方法的基礎，並使用其術語和元素。除了對用戶為中心的敏捷方法的描述元素外，還提供了實施該方法的實際示例。

目錄
1. 簡介。
2. 使用的方法簡介。
3. 本研究的來源。
4. 用戶為中心的敏捷方法的描述。
5. 案例研究。

關於作者
Dominique Deuff在日本國立情報學研究所工作了2年半，然後於2006年6月回到法國，加入Orange Labs France Telecom作為Scrum團隊的開發人員。2008年，她獲得人因學碩士學位，並從那時起將她的新技能應用於Orange Labs Lannion的各種項目中。
Mathilde Cosquer在完成關於技術設備透明度的博士學位後，加入Orange Labs擔任人因學家。她參與了許多創新服務的設計和評估，但在過去四年中，她更加專注於人際溝通服務的項目中。