Artificial Intelligence for Customer Relationship Management: Solving Customer Problems

Galitsky, Boris

  • 出版商: Springer
  • 出版日期: 2021-12-24
  • 售價: $6,900
  • 貴賓價: 9.5$6,555
  • 語言: 英文
  • 頁數: 484
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 3030616436
  • ISBN-13: 9783030616434
  • 相關分類: 人工智慧
  • 海外代購書籍(需單獨結帳)


Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.