Operations Research and Artificial Intelligence in Healthcare Management: Sshsm, Québec, Canada, June 2022, and Lyon, France, June 2023
暫譯: 醫療管理中的運籌學與人工智慧：2022年6月於加拿大魁北克的Sshsm及2023年6月於法國里昂

這本書是開放存取的。COVID-19 疫情突顯了健康和社會服務機構在適應方面的許多問題。在歐洲及全球的醫療保健系統中，管理者比以往任何時候都更需要經歷重大轉型，並面對回應公眾關切的挑戰。本書通過對特定情境的詳細研究，提出並分析了創新的解決方案。分享知識和經驗以更好地理解這些挑戰的多面向，對於醫療保健管理者來說具有戰略意義，特別是在學習型醫療系統邏輯方面。為了應對這些挑戰，法語國家健康服務管理暑期學校的第二版和第三版專注於在後疫情時代的健康和社會服務系統中，從人工智慧和運籌學的角度探討創新，旨在促進管理者之間的知識傳播和豐富，並提供有用的工具給醫療保健管理者。暑期學校涵蓋了幾個主題，例如醫療和服務的重組、護理路徑的創新、健康和社會服務中的數位轉型與人工智慧、學習型健康系統的操作化與評估、醫院管理的新趨勢以及以病人為中心的護理路徑。

Paolo Landa is an Associate Professor of Data Analysis and Modelling at Laval University. He holds a M.Sc. in Logistics and Maritime Economics and a Ph.D. in Applied Economics and Quantitative Methods, both at the University of Genoa (Italy). He has a background in operational research in healthcare, health economics, health statistics, and health technology assessment (HTA). In his career, his works include operating theatre planning, simulation and optimization of health organization, cost-effectiveness analyses of vaccines, reorganization of neonatal care, the impact of cancer detection in primary care and evaluation of new clinical guidelines for cancer, cost-effectiveness and outcome evaluation of stroke rehabilitation and aphasia, clinical pathways, nurse workload, simulation modelling for HTA and healthcare organizations. He has several years of experience as an analyst in the Italian healthcare system.

André Côté is a full professor in the Department of Management at Université Laval. He has published several scientific articles on the implementation and evaluation of stakeholder networks in the healthcare and social services field, the transformation of complex care processes, and interactional dynamics, notably through the implementation of clinical microsystems in a Learning Health System logic. Professor Côté has also developed expertise in the field of pharmaceuticals, notably in the accessibility of cancer drugs and orphan drugs. He is also the Scientific Director of the Centre de recherche en gestion des services de santé at Université Laval, in partnership with the four healthcare institutions in the Quebec area. He currently leads a team of over 60 university researchers, as well as an equally significant number of hospital staff involved in one or more of the current research projects. These projects aim to improve the quality, safety, and accessibility of care and services offered within partner establishments.

Jean-Baptiste Gartner is Assistant Professor in Healthcare Management Sciences in the Department of Management at Laval University. He holds a B.Sc. in Medical Imaging from University of Nancy (France), a M.Sc. in Health Services Management from University of Strasbourg (France) and a Ph.D. in Health Services Management from Laval University. After working for almost twelve years in the Luxembourg health system, his research works focused on the theme of care pathways, as a method of optimizing the organization of healthcare and healthcare services from the perspective of systems thinking and pragmatic sociology. He has published several articles in international peer-reviewed journals. He is currently co-director of Laval University's Research Center in Health Services Management and a regular researcher in 3 other research centers. He has co-created two international communities of research involving researchers from several French-speaking countries and patient partners, one on Care Pathways and the other on Learning Health Systems.

Géraldine Layani is a family physician, primary care researcher at the University of Montreal Hospital Center Research Center, and assistant clinical professor in the Department of Family Medicine and Emergency Medicine at the University of Montreal. After practicing emergency medicine in France and Quebec from 2012 to 2017, she has been working in a university family medicine group at the University of Montreal since 2017. She also holds a master's degree in clinical epidemiology from Laval University (Quebec, QC), for which she received a scholarship from the Canadian Institutes of Health Research. She completed a fellowship in primary care, the pan-Canadian interdisciplinary training program for leaders in primary health care research offered by the University of Western Ontario. She is a clinician-researcher and recipient of a Junior 1 salary grant from the Fonds de recherche du Québec en santé (FRQS). Her research aims to better understand the implementation and effects of intersectoral collaborative health interventions in primary care for, with, and by people living with chronic diseases.

Julien Husson is full professor at University of Lorraine (France), and he holds the "Health" chair at the University of Lorraine and is in charge of the Master's degree in management of healthcare organizations. His research focuses on operations management and project design in healthcare organizations. He led an ANR research project entitled ReMHAO on hospital management renewal and organizational adaptability. He is the author of several books on hospital management (Portraits d'acteurs clés du système de santé pendant la crise covid, Management par la valeur et lean six sigma, une synergie pour plus de valeur en santé), the organizer of the 2023 congress of the research association in health management (ARAMOS) and coordinates an annual special issue of the projectique review " research reports by healthcare managers".

Géraldine Layani is a family physician, primary care researcher at the University of Montreal Hospital Center Research Center, and assistant clinical professor in the Department of Family Medicine and Emergency Medicine at the University of Montreal. After practicing emergency medicine in France and Quebec from 2012 to 2017, she has been working in a university family medicine group at the University of Montreal since 2017. She also holds a master's degree in clinical epidemiology from Laval University (Quebec, QC), for which she received a scholarship from the Canadian Institutes of Health Research. She completed a fellowship in primary care, the pan-Canadian interdisciplinary training program for leaders in primary health care research offered by the University of Western Ontario. She is a clinician-researcher and recipient of a Junior 1 salary grant from the Fonds de recherche du Québec en santé (FRQS). Her research aims to better understand the implementation and effects of intersectoral collaborative health interventions in primary care for, with, and by people living with chronic diseases.

Julien Husson is full professor at University of Lorraine (France), and he holds the "Health" chair at the University of Lorraine and is in charge of the Master's degree in management of healthcare organizations. His research focuses on operations management and project design in healthcare organizations. He led an ANR research project entitled ReMHAO on hospital management renewal and organizational adaptability. He is the author of several books on hospital management (Portraits d'acteurs clés du système de santé pendant la crise covid, Management par la valeur et lean six sigma, une synergie pour plus de valeur en santé), the organizer of the 2023 congress of the research association in health management (ARAMOS) and coordinates an annual special issue of the projectique review " research reports by healthcare managers".

Jean-Baptiste Capgras is an academic and researcher focused on health management, with a rich background in strategic information systems in healthcare, coordination within health systems, and public-private sector dynamics during health crises, notably COVID-19. His research, published in various academic journals, explores healthcare service integration, healthcare delivery innovation, and the digital transformation of healthcare supply chains. As a faculty member at University Jean Moulin Lyon 3, he contributes significantly to the field by teaching and guiding future professionals. In addition to his research and teaching roles, he serves as the Director of the Institut de Formation et de Recherche sur les Organisations Sanitaires et Sociales (IFROSS), where he leads initiatives to advance health management education and improve healthcare outcomes and system efficiency. His leadership at IFROSS highlights his commitment to enhancing the management of healthcare and social services.

Célia Lemaire is Full Professor of Management Sciences at iaelyon, Université Jean Moulin Lyon 3 (Magellan research center), Associate Professor at the Faculty of Administration Sciences, Université Laval, Québec, and a member of the Institut Universitaire de France (IUF). Her research focuses on organizational, managerial and control practices that facilitate the work of healthcare actors (hospital / age-related loss of autonomy/people with disabilities) to improve the trajectories of supported/cared-for people. Specialized in the measurement, value, and perception of performance in the disability and old age sector, she also coordinated the interdisciplinary ANR-Région Grand Est research project INNOVEHPAD (Digital and organizational innovations for the social link in EHPAD following the Covid-19 epidemic). She is also a member of the Management Board of the French Society of Emergency Medicine (SFMU).

保羅·蘭達（Paolo Landa）是拉瓦爾大學（Laval University）數據分析與建模的副教授。他擁有熱那亞大學（University of Genoa, Italy）物流與海事經濟學的碩士學位及應用經濟學與定量方法的博士學位。他在醫療保健、健康經濟學、健康統計學和健康技術評估（HTA）方面有運營研究的背景。在他的職業生涯中，他的工作包括手術室規劃、健康組織的模擬與優化、疫苗的成本效益分析、新生兒護理的重組、癌症檢測在初級保健中的影響以及新癌症臨床指導方針的評估、中風康復和失語症的成本效益與結果評估、臨床路徑、護理工作負荷、HTA和醫療組織的模擬建模。他在意大利醫療系統擔任分析師已有數年經驗。

安德烈·科特（André Côté）是拉瓦爾大學（Université Laval）管理系的正教授。他在醫療和社會服務領域的利益相關者網絡的實施與評估、複雜護理過程的轉型以及互動動態方面發表了多篇科學文章，特別是通過在學習型健康系統邏輯中實施臨床微系統。科特教授在製藥領域也發展了專業知識，特別是在癌症藥物和孤兒藥物的可及性方面。他目前是拉瓦爾大學健康服務管理研究中心的科學主任，與魁北克地區的四個醫療機構合作。他目前領導一支由60多名大學研究人員組成的團隊，以及一大批參與當前研究項目的醫院工作人員。這些項目旨在改善合作機構內提供的護理和服務的質量、安全性和可及性。

讓-巴蒂斯特·加特納（Jean-Baptiste Gartner）是拉瓦爾大學（Laval University）管理系的醫療管理科學助理教授。他擁有法國南錫大學（University of Nancy）醫學影像學的學士學位、法國斯特拉斯堡大學（University of Strasbourg）健康服務管理的碩士學位，以及拉瓦爾大學健康服務管理的博士學位。在盧森堡健康系統工作近十二年後，他的研究工作集中在護理路徑的主題上，作為優化醫療和醫療服務組織的方法，從系統思維和務實社會學的角度出發。他在國際同行評審期刊上發表了多篇文章。他目前是拉瓦爾大學健康服務管理研究中心的共同主任，並在其他三個研究中心擔任常規研究員。他共同創建了兩個國際研究社群，涉及來自多個法語國家的研究人員和患者夥伴，一個專注於護理路徑，另一個專注於學習型健康系統。

杰拉爾丁·拉亞尼（Géraldine Layani）是一名家庭醫生，蒙特利爾大學醫院中心研究所的初級保健研究員，以及蒙特利爾大學家庭醫學與急診醫學系的助理臨床教授。她在2012年至2017年間在法國和魁北克從事急診醫學工作，自2017年以來一直在蒙特利爾大學的家庭醫學小組工作。她還擁有拉瓦爾大學（魁北克省）臨床流行病學的碩士學位，並獲得了加拿大健康研究院的獎學金。她完成了初級保健的研究員培訓，這是一個由西安大略大學提供的全加拿大跨學科培訓計劃，旨在培養初級健康保健研究的領導者。她是一名臨床研究員，並獲得了魁北克健康研究基金（FRQS）的初級1級薪資補助。她的研究旨在更好地理解跨部門協作健康干預在初級保健中對慢性病患者的實施和影響。

朱利安·哈森（Julien Husson）是法國洛林大學（University of Lorraine）的正教授，並擔任洛林大學的「健康」講座，負責醫療組織管理碩士學位的課程。他的研究專注於醫療組織中的運營管理和項目設計。他主導了一個名為ReMHAO的ANR研究項目，該項目專注於醫院管理的更新和組織適應性。他是多本有關醫院管理的書籍的作者（例如《在COVID危機期間的健康系統關鍵角色肖像》、《以價值為導向的管理與精益六西格瑪，為健康創造更多價值的協同作用》），並且是2023年健康管理研究協會（ARAMOS）大會的組織者，還協調每年一期的《項目管理》期刊的特刊「醫療管理者的研究報告」。

讓-巴蒂斯特·卡普格拉斯（Jean-Baptiste Capgras）是一位專注於健康管理的學者和研究員，擁有豐富的醫療保健戰略信息系統背景，並在健康危機期間（特別是COVID-19）研究公共與私營部門的協調。他的研究發表在各種學術期刊上，探討醫療服務整合、醫療交付創新以及醫療供應鏈的數字轉型。作為里昂第三大學（University Jean Moulin Lyon 3）的教職員，他在教學和指導未來專業人員方面做出了重要貢獻。除了研究和教學角色外，他還擔任健康與社會服務組織培訓與研究所（IFROSS）的主任，領導推進健康管理教育和改善醫療結果及系統效率的倡議。他在IFROSS的領導強調了他對改善醫療和社會服務管理的承諾。

塞莉亞·勒梅爾（Célia Lemaire）是法國里昂大學iaelyon的管理科學正教授（Magellan研究中心），同時也是拉瓦爾大學（Université Laval, Québec）行政科學系的副教授，以及法國大學研究所（Institut Universitaire de France, IUF）的成員。她的研究專注於促進醫療工作者（醫院/老年人失能/殘疾人士）工作的組織、管理和控制實踐，以改善被支持/照顧者的軌跡。她專注於殘疾和老年領域的績效測量、價值和感知，還協調了跨學科的ANR-大東部地區研究項目INNOVEHPAD（在COVID-19疫情後，EHPAD社會聯繫的數字和組織創新）。她還是法國急診醫學學會（SFMU）管理委員會的成員。