Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings (Lecture Notes in Computer Science)

  • 出版商: Springer
  • 出版日期: 2017-08-05
  • 售價: $2,878
  • 貴賓價: 9.5$2,734
  • 語言: 英文
  • 頁數: 237
  • 裝訂: Paperback
  • ISBN: 3319612395
  • ISBN-13: 9783319612393
  • 相關分類: 計算機概論

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商品描述

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.