Serviceology for Services: 7th International Conference, Icserv 2020, Osaka, Japan, March 13-15, 2020, Proceedings

Takenaka, Takeshi, Han, Spring, Minami, Chieko

  • 出版商: Springer
  • 出版日期: 2020-02-14
  • 售價: $3,710
  • 貴賓價: 9.5$3,525
  • 語言: 英文
  • 頁數: 309
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 981153117X
  • ISBN-13: 9789811531170
  • 下單後立即進貨 (約1週~2週)


This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.