Servicenow's Intelligent It Service Management: A Comprehensive Guide to Implementing the Platform's AI Capabilities for It Managers
暫譯: ServiceNow 智能 IT 服務管理：IT 經理實施平台 AI 能力的全面指南

Saaniya Chugh is a seasoned IT Service Management (ITSM) professional and a recognized expert in ServiceNow technologies, with over a decade of experience driving digital transformation initiatives across global organizations. As a key member of technical deliveries at the Customer Success group at ServiceNow, she has consistently demonstrated her ability to bridge the gap between business management and technical innovation. With a deep understanding of ServiceNow's AI capabilities, and her previous roles within the ServiceNow ecosystem, Saaniya is uniquely positioned to guide IT managers through the complexities of implementing AI-driven solutions. Her extensive experience in IT infrastructure roles and passion for harnessing technology to streamline processes have made her a trusted advisor to organizations seeking to modernize their ITSM practices.

Saaniya Chugh 是一位資深的 IT 服務管理 (ITSM) 專業人士，也是 ServiceNow 技術的公認專家，擁有超過十年的經驗，推動全球組織的數位轉型計畫。作為 ServiceNow 客戶成功團隊技術交付的關鍵成員，她持續展現出能夠彌合商業管理與技術創新之間的鴻溝的能力。Saaniya 對 ServiceNow 的 AI 能力有深入的理解，加上她在 ServiceNow 生態系統中的先前角色，使她能夠獨特地指導 IT 經理應對實施 AI 驅動解決方案的複雜性。她在 IT 基礎設施角色方面的豐富經驗以及對利用技術簡化流程的熱情，使她成為尋求現代化 ITSM 實踐的組織的可信顧問。