Interview Techniques for UX Practitioners: A User-Centered Design Method (Paperback)

Much of the work of user-centered design practitioners involves some type of interviewing. While interviewing is an important skill, many colleagues have little or no formal training in interviewing methods and often learn on the job with limited feedback on the quality of their interviews.

This book teaches readers about the three basic interview methods: structured interviews, semi-structured interviews, and unstructured interviews. The author discusses the various strengths, weaknesses, issues with each type of interview, and includes best practices and procedures for conducing effective and efficient interviews. The book dives into the detailed information about interviews that haven't been discussed before - readers learn how and when to ask the "how" and "why" questions to get a deeper understanding of problems, concepts, and processes, as well as discussions on laddering and critical incident techniques.

Because so much of what UX practitioners do involves good interviewing skills, this is your one-stop resource with the definitions, processes, procedures and best practices on the basic approaches.

許多以使用者為中心的設計從業人員的工作涉及各種形式的訪談。儘管訪談是一項重要的技能，但許多同事在訪談方法方面往往缺乏正式的培訓，通常在工作中學習，並且對他們的訪談質量缺乏反饋。

這本書教讀者關於三種基本的訪談方法：結構化訪談、半結構化訪談和非結構化訪談。作者討論了每種訪談類型的各種優點、缺點和問題，並提供了進行有效和高效訪談的最佳實踐和程序。該書深入探討了以前未曾討論過的關於訪談的詳細信息 - 讀者將學習如何在何時提出“如何”和“為什麼”的問題，以更深入地了解問題、概念和流程，以及關於梯度和關鍵事件技術的討論。

由於UX從業人員的許多工作都涉及良好的訪談技巧，這本書是您的一站式資源，提供了基本方法的定義、流程、程序和最佳實踐。