IT Organization: Building A Worldclass Infrastructure

Summary

2229H-4

Organizing IT for excellence in 21st century distributed environments

Few organizations are achieving their goals for reliability, availability, and serviceability in distributed environments—and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures? IT Organization: Building a World-Class Infrastructure delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to:

• Design your organization to deliver "any data, anywhere, anytime"
• Combine mainframe-class discipline with 21st century flexibility
• Treat your network like you treat your data center
• Organize around business-critical support functions instead of trendy technologies
• Establish standards without imposing rigidity -- and achieve discipline without bureaucracy
• Overcome the myths that prevent IT organizations from succeeding

Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions -- fast. This concise, to-the-point book will help you do the same. Here are the right questions to ask, specific "people and process" techniques that work, sample SLAs and internal support agreements -- everything you need to make change happen, now!

摘要
《IT組織：打造世界級基礎設施》是一本針對21世紀分散環境中卓越IT組織的組織方法的書籍。在分散環境中，很少有組織能夠實現可靠性、可用性和可服務性的目標，而這些障礙不是技術上的，而是組織上的。這本書提供了實際、具體的答案，這些答案來自40多家領先公司的經驗。你將會發現如何：設計組織以實現“任何數據，任何地方，任何時間”的目標；將大型機級的紀律與21世紀的靈活性相結合；將網絡視為數據中心一樣對待；圍繞業務關鍵支持功能組織，而不是追隨時尚技術；建立標準而不強加僵化，實現紀律而不帶來繁文縟節；克服阻礙IT組織成功的迷思。Harris Kern和他的同事們在評估IT組織並找到解決方案方面享有全球聲譽。這本簡潔明了的書籍將幫助你做到同樣的事情。它提供了正確的問題，有效的“人和流程”技巧，樣本服務水平協議和內部支持協議，一切你需要的都在這裡，現在就可以讓變革發生。