Quality, 3/e

This book introduces fundamental quality concepts of statistical process control and the application of these concepts to issues arising in industry. This book covers all aspects of quality from the basics—identifying quality, the evolution of quality, quality advocates—to advanced topics such as reliability, quality costs, and product liability. For professionals interested in a book on quality that emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process.