The Handbook of Quality Management 2e (Pb)

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive guide to organizational excellence--completely updated

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

Coverage includes:

• Business-integrated quality systems
• Organizational structures
• The quality function
• Approaches to quality
• Customer-focused organizations
• Integrated planning
• Strategic planning
• Understanding customer expectations and needs
• Benchmarking
• Organizational assessment
• Process control
• Quantifying process variation
• Quality audits
• Supply chain management
• Continuous improvement
• Effective change management
• Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
• Management of human resources
• Motivation theories and principles
• Management styles
• Resource requirements to manage the quality function

Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.

The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:

• Clearly defines quality management principles and their application within a cross section of industries
• Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
• Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
• Discusses controls such as statistical process control, audits, and supply chain management
• Explains the stages of continuous improvement
• Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others

出版商註解：從第三方賣家購買的產品，出版商不保證其品質、真實性或包含的任何在線權益的可用性。這是組織卓越的權威指南，已完全更新。

《品質管理手冊：卓越運營的完整指南》第二版根據最新的美國質量學會（ASQ）認證品質經理/組織卓越（CMQ/QE）知識體系進行了全面修訂，提供了深入指導，以有效應用品質管理原則於當今商業環境中，並提供卓越的結果。本書旨在幫助您準備並通過ASQ CMQ/QE考試，同時也是必不可少的工作參考資料。

內容包括：
- 商業整合的品質系統
- 組織結構
- 品質職能
- 品質方法
- 以客戶為中心的組織
- 綜合規劃
- 战略规划
- 理解客戶期望和需求
- 基準設定
- 組織評估
- 流程控制
- 量化流程變異性
- 品質審核
- 供應鏈管理
- 持續改進
- 有效的變革管理
- 六西格瑪方法論，包括DMAIC和DMADV方法的詳細描述
- 人力資源管理
- 激勵理論和原則
- 管理風格
- 管理品質職能所需的資源

在過去的40年中，品質管理學科從零散的品質保證努力逐漸發展為戰略性、與業務整合的功能。如今的品質經理必須能夠在整個組織中計劃和實施可衡量、具有成本效益的流程改進措施。

本書由兩位該領域的權威人士撰寫，並根據最新的美國質量學會（ASQ）認證品質經理/組織卓越（CMQ/OE）知識體系進行了全面更新，提供了在當前商業環境中正確理解和應用品質管理的操作指南。它是組織品質計劃的主要參考資料，也適用於希望通過ASQ CMQ/OE考試的任何人。

《品質管理手冊：卓越運營的完整指南》第二版：
- 清晰定義品質管理原則及其在各行業中的應用
- 將制約理論、六西格瑪和精益思維整合到品質管理學科中
- 包含詳細的計劃方法，包括客戶需求認識、基準設定和組織評估
- 討論統計過程控制、審核和供應鏈管理等控制方法
- 解釋持續改進的階段
- 將經典激勵理論與Joiner、Senge和Deming等人提倡的更現代的管理實踐相結合