Communicating as IT Professionals

Description

In reviewing the texts for such a course, we found books that only covered business communications or only focused on IT topics. We were unable to find a book that we wanted for our new course that integrates both areas well. Thus, this gave way for the genesis of this book, Communicating as IT Professionals, in order to fill this vacuum. We were also very pleased to hear in the reviews of our book proposal that this book would be greatly needed in both the Computer Science and IT curricula, at the undergraduate and graduate levels.

With our over 70 years of combined industrial and academic experiences, we tried to write this book that touches on many important endeavors facing the typical IT professional. From writing functional requirements to conducting technical reviews to even crafting executive summaries and email, the IT professional is impacted by his/her written communications skills. Similarly, whether giving a presentation or meeting company representatives from abroad, the IT professional must be very cognizant of presenting him/herself well.

This book is geared for an upper undergraduate or first year graduate course for the information systems, information technology, or computer science program. The book is consciously written in an easy flowing, familiar manner, with warm-up and classroom exercises sprinkled throughout the chapters.

Table of Contents 

描述

在審查這門課程的教材時，我們發現有些書籍只涵蓋商業溝通，有些則只專注於IT主題。我們無法找到一本完美結合這兩個領域的書籍，以滿足我們新課程的需求。因此，這本書《作為IT專業人士的溝通》應運而生，旨在填補這一空白。我們也很高興在書籍提案的評論中聽到，這本書在計算機科學和IT課程中，不論是本科還是研究生課程，都非常需要。

憑藉我們超過70年的工業和學術經驗，我們試圖撰寫這本書，涵蓋了許多典型IT專業人士面臨的重要工作。從撰寫功能需求到進行技術審查，甚至包括撰寫執行摘要和電子郵件，IT專業人士的書面溝通技巧對其產生重大影響。同樣地，無論是進行演示還是與外國公司代表會面，IT專業人士都必須非常注意自己的表現。

這本書適用於信息系統、信息技術或計算機科學課程的高年級本科生或研究生。本書以流暢、熟悉的方式撰寫，並在各章節中穿插了熱身和課堂練習。

目錄

前言

致謝

IT浪潮

第一章：寫作的要點

第二章：引出和撰寫用戶需求

第三章：作為IT專業人士的盡職調查

第四章：撰寫可行性研究

第五章：跨文化溝通

第六章：IT專業人士的倫理

第七章：有效的IT口頭溝通

第八章：IT專業人士的專業發展

附錄：參考資料