IT Services: Costs, Metrics, Benchmarking and Marketing (Paperback)

Offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost effective support and invaluable insight for IT customers who need to know what they can expect from their technology professionals. DLC: Computer service industry.

本書提供了一個全面的指南，供高層管理人員建立企業級運營中心使用；對於尋求提供具有成本效益的支援的經理人來說，提供了實用的幫助；對於需要了解他們可以從技術專業人員那裡期望什麼的IT客戶來說，提供了寶貴的見解。DLC：電腦服務行業。