Application Service Providers (ASPs): A Manager's Guide

John Harney

Application Service Providers (ASPs): A Manager's Guide

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Table of Contents

Preface.
Acknowledgments.
1. The Tangled Roots of the ASP Phenomenon.

New Technology.
New Network.
New Implementation Model.
New Network Outsourcing Model.
New Competition.
New Mergers and Acquisitions.
New Alliances.
New Value Proposition.
New Industry.
Key Concepts.


2. The ASP Coalition-No Single Vendor Can Do It All.

The ASP Hardware.
The Hardware Platform Components.
The Key Characteristics of ASP Hardware.
Types of ASP Hardware Providers.

The ASP Network.
The Network Platform Components.
The Key Characteristics of an ASP Network.
Types of ASP Network Providers.

The ASP Software.
The ASP Software Components.
The Key Characteristics of ASP Software.
Types of ASP Software Providers.

ASP Market and Application Expertise.
Infrastructure Service Providers.
ASP-Enabling Software Platforms.
Value-Added Services.
Key Concepts.


3. The ASP Hardware Platform.

Hardware Components.
Hardware Provisioning.
Server Clustering.
Load Balancing.
Web Server Caching.
Characteristics of ASP Servers.
Key Concepts.


4. The Data Center.

Availability.
Data Backup.
Natural Disasters.
Responsiveness.
Updating and Testing Disaster Recovery Plans.
ASP Partner and Alternate Site Backup.
Environmental Control.
Key Concepts.


5. The ASP Network.

The ASP Network-An Overview.
Access-ASP to Broadband WAN.
The Broadband WAN.
Frame Relay.
ATM.
ATM and Frame Relay Interworking.
WDM.

Access-Broadband WAN to Customer.
The Local Loop-ISDN, xDSL, and Cable Modems.
Wireless.
IP.
Key Concepts.


6. Varieties of ASP.

Pure-Play ASPs.
FSPs.
VAR ASPs.
Service Bureau ASPs.
SI ASPs.
ISV ASPs.
Related Service Providers.
Key Concepts.


7. Security Issues for ASPs.

Determining Your Security Risks.
Types of Security Risk.
Security Techniques.
Authentication.
Encryption.
Access Control.
Integrity.
Confidentiality.
Audit and Accounting.

Security Equipment.
Routers.
Firewalls.
Proxy Servers.
Customer Requirements and ASP Strategy.

Appropriate Security.
Prioritizing Security Threats.

Security Tiers.
Security Policies.
Different Rules for Different Users.
Types of Confidentiality.

Security Audits.
Physical Security.
Key Concepts.


8. ASP Service-Level Agreements.

The Network SLA.
Network Availability.
Network Throughput.
Network Redundancy.
Network Equipment.
Network Scalability.
Network Peering Arrangements.
Network Delay.
Network Service-Level Corroboration.
Network Reporting.
Network Provisioning.
Network Support.

Planned Network Outages.
Unplanned Network Outages.

The Application SLA.
Application Availability.
Application Performance.
Application Redundancy.
Application Platform.
Application Scalability.
Application Security.
Customer Application Administration.
Application Monitoring.
Application Service-Level Corroboration.
Application Reporting.
Application Provisioning.
Application Support.
Planned Application Outages.
Unplanned Application Outages.

General Practices.
Key Concepts.


9. ASP Pricing Models.

The Major Types of Pricing Models.
Other Fees.
Real-World Examples of ASP Pricing Models.
Key Concepts.


10. ASP Customer Service and Technical Support.

Up-Front Customer Service.
Hosted Application Implementation.
Client Preparation.
Customization.
User Policies.
Data Conversion.
Testing and Quality Assurance.
Training.
Going Live.
Routine Maintenance and Upgrades.
Technical Support.
Monitoring and Reporting.
Call Centers.
Billing and Mediation.

General Expectations.
Key Concepts.


11. Enabling Technologies for ASPs.

Virtual Private Networks.
Different Types of VPNs.
Value-Added Characteristics of Different Providers' VPNs.

Networked Storage.
Storage Area Networks.
SANs' Value Proposition.
Network Attached Storage.
SAN + NAS + HSM.
Why Lease Networked Storage from an ASP?

Enterprise Portal Interfaces.
Wireless.
M-commerce.
WASPs.

Key Concepts.


12. The ASP Channel.

The Double Channel.
SI ASP Strategies.
Hardware Vendor ASP Strategies.
ISV ASP Strategies.
Rebranding and the Value-Added Channel.
ASP Channel Winners and Losers.
Key Concepts.


13. What's Ahead for ASPs?

The Data Center of the Future.
Wide Area Storage.
The Coming Value-Added Internet.
The Microsoft Factor.
Tribal Commerce within ASP Conglomerate Communities.
Winning and Losing ASP Strategies.
The Human Factor.
Key Concepts.


Appendix A: Guide to Location of ASP Case Studies in Different Chapters.
Appendix B: xSPs (ASP-Enabling Companies).
Appendix C: Selected ASPs in Major Vertical Markets.
Appendix D: Selected ASPs Offering Major Types of Hosted Applications.
Appendix E: Defining Your Low-Level ASP Requirements.
Appendix F: ASP Organizations and Publications.
Bibliography.
Glossary.

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目錄


前言。
致謝辭。
1. ASP現象的錯綜複雜根源。


新技術。
新網絡。
新實施模型。
新網絡外包模型。
新競爭。

新併購。
新聯盟。
新價值主張。

新行業。
關鍵概念。



2. ASP聯盟-沒有單一供應商能夠應付所有事情。


ASP硬體。

硬體平台組件。
ASP硬體的關鍵特性。
ASP硬體供應商的類型。




ASP網絡。

網絡平台組件。
ASP網絡的關鍵特性。
ASP網絡供應商的類型。




ASP軟體。

ASP軟體組件。
ASP軟體的關鍵特性。
ASP軟體供應商的類型。




ASP市場和應用專業知識。
基礎設施服務提供商。
ASP啟用軟體平台。
增值服務。

關鍵概念。



3. ASP硬體平台。


硬體組件。
硬體供應。

伺服器叢集。
負載平衡。
網頁伺服器快取。

ASP伺服器的特性。
關鍵概念。



4. 資料中心。


可用性。
資料備份。
自然災害。
反應能力。
更新和測試災難恢復計劃。

ASP合作夥伴和替代站點備份。
環境控制。
關鍵概念。



5. ASP網絡。


ASP網絡-概述。
存取-從ASP到寬頻廣域網絡。
寬頻廣域網絡。

幀中繼。
非同步傳輸模式。
非同步傳輸模式和幀中繼的互通。
波分多工。



存取-從寬頻廣域網絡到客戶。
本地迴路-ISDN、xDSL和有線電視數據機。
無線。
IP。
關鍵概念。




6. 各種類型的ASP。


純粹的ASP。
全方位服務提供商。
VAR ASP。

服務局ASP。
SI ASP。
ISV ASP。
相關服務提供商。
關鍵概念。



7. ASP的安全問題。


確定您的安全風險。
安全風險的類型。
安全技術。

身份驗證。
加密。
存取控制。
完整性。
機密性。
審計和會計。




安全設備。

路由器。
防火牆。
代理伺服器。

客戶要求和ASP策略。



適當的安全性。


優先處理安全威脅。




安全層級。
安全政策。

不同用戶的不同規則。
機密性的類型。



安全審計。
物理安全。

關鍵概念。



8. ASP服務水平協議。


網絡服務水平協議。

網絡可用性。
網絡吞吐量。

網絡冗餘。
網絡設備。
網絡可擴展性。

網絡對等安排。
網絡延遲。
網絡服務水平協議的確認。
網絡報告。
網絡供應。
網絡支援。




計劃中的網絡中斷。

非計劃中的網絡中斷。



應用服務水平協議。

應用

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