IT and European Bank Performance (Palgrave Macmillan Studies in Banking & Financial Institutions)

This book provides a detailed insight into the role of IT in European banking and investigates whether IT investments in hardware, software and other IT services have influenced bank performance. It is widely accepted that the technological developments as a result of IT investment in banking have had a major impact on reshaping front- and back-office operations. However, has this massive spending on IT by banks improved their performance or productivity?